Family Vacation Villa, Water Park, Endless Amenities

A localização é boa. O condomínio bem tranquilo.

As fotos do booking são de fotoshop, já que a realidade é bem diferente. Casa simples e sem conforto, não era possível acender a luz do quarto, já que era o mesmo interruptor do ventilador, e num frio absurdo onde nem cobertor a casa possuía. Entrei em contato com o administrador que ignorou. Foi bem ruim a estadia.

cockroaches everywhere. Insufficient utensils (not even scissors) no where to hang anything at a resort (ie dry your swim towels and bathing suits) not enough chairs outside. Most places had 4 chairs and 1-2 loungers. This place had two Adirondack chairs so could not eat outside to eat. And not enough chairs for our family of four. Three swim towels but we were four guests. One roll of toilet paper per bathroom. Insufficient garbage bags. No pepper no sugar. No explanation of the resort rules and amenities or hours. Had to find that out for ourselves. Kids rooms beds full of crumbs. Had to remake the beds myself for them upon arrival. No water pressure in main bathroom. Everyone has to shower in the main floor dim extra bathroom. The resort itself had lots of amenities and fun things to do and staff very helpful.

Location is nice but property could you some major renovations. Price was nice and parking was easy.

The bed is no conforming and they have cockroaches the plate is broken the bathroom is dirty and the have mold the towels very old the apartment is very dirty never ever in my life the you family vacation apartment is very disgusting im going to said everything on the platform for nobody go there

Property is very well kept and close to attractions. Nick, the property manager is very attentive and responds immediately

I want to be clear that the resort that this unit is a part of is great - this particular unit is outdated, and very poorly managed. We had issues upon arrival when the code they provided didn’t work. We waited almost 3 hours for them to resolve and it was ultimately my husband that was able to get us in. The person that was here helping rushed out and with a quick “sorry” and the property manager who was “two minutes away “ never showed up to apologize or see if we needed anything else. The unit is very outdated - the back door has clearly been forced open numerous times as it no longer locks and is only secured by a doorstop. Kitchen flooring has shifted so much that there are huge gaps in between floor boards; raised transitions are clear tripping hazards. Visible mold in the bathroom showers. Missing batteries in remotes for the lights and the tv remotes had to be shared. Kitchen cabinets are peeling, you can’t open the drawers all the way and there’s no pans - so don’t pick up anything that needs to go in the oven. Microwave door handle is breaking off and the front door alarm goes off just about every other time you open the door or close it. They provided less than a 1/2 roll of toilet paper in each bathroom to start us off - and plenty more. I asked the property manager for the owners contact information and he stopped responding. There’s been no communication since day 1. The resort itself is great for kids - avoid renting from this person.

Awesome staff, super helpful. And the resort was amazing