Villa Aquila

The most disappointing holiday experience ever! We encountered several issues over the 14-night stay. Some were: WiFi not working, Dishwasher no power, Sunbeds; rusty and not functioning, Power surge, Panel under dishwasher loose, Toilet cleaners missing, Grill not usable, Light bulbs; several missing, No chairs for 9 persons, Stove; no gas on no 1, Fans; 2 were broken, Indoor dining chairs broken, Water on the floor in the toilet, Lounge chair broken, Kitchen was very worn, Most of the Indoor chairs were broken, Dust and dirt dropping from the ceiling, The ground floor was very moist, Couch in the living room was worn, Smell of sewer, Water in the toilet on top floor started running, Lack of power; eg. the dishwasher and the oven couldn't be used simultaneously, Outdoor lights not working - we had to use our cellphones on the outdoor stairs at night, Pool maintenance; the water was definitely not clear during the last days of our stay. We chose this property with the expectation of a relaxing and trouble-free stay, but the unresolved problems were very disappointing. Generally the pictures of the house and the equipment on the booking site differs from real life. Dishwasher; was replaced 30 July (day 11). LakeComoHoliday (LCH) did not try to repair, so the problem must have been known before our stay. Wifi; was repaired 31 July (day 12). Both router and outdoor antenna was fixed - so we guess that LCH was also aware of this before our stay. Based on other reviews it’s clear that many of the issues were known by LCH. However, no actions had been taken to solve the issues before our stay. LCH has got the chance to comment on a draft review – where we demanded a partial refund of the fee. But there is total silence – despite auto-generated mails asking for a review – now you’ve got it! We guess an eventual reply on this review is going to be the usual standard nonsense. So – to you considering booking at LCH; avoid-avoid-avoid!

Those who want to find this place to stay should know, we had 8 people staying in this house for 3 days and 2 nights. First of all, the location of the accommodation is located high on the mountain, so it is necessary to have a car, and it is a location where you need to move the carrier up a steep slope of about 30 meters from the parking lot to 45 degrees. And the outside of the house looks fine, but the interior is filthy and you will have to set up the night with bedbugs such as centipedes and ants, I lived in the living room rather than the room because I stayed in the room 5 times in 2 nights, and the iron condition is the worst, there is a power outage all night, I don't contact the host, I don't talk to the host, I call Bookking.com to contact the host, there is no feedback at all, there is hot water but not in the south. The condition of the house is bad, even if you just turn on the coffee pot, the power goes out immediately, and the bedding is in an old state, there are a lot of stains~~ Imagine the toilet, etc., I have stayed in many accommodations, but it is a pity that I am posting such a post while paying a high rate of 900 euros per day. and I'm sorry to the host, but I'm posting the truth and writing it with the sincerity that I hope you won't be fooled by the photos that introduce the accommodation.

The view

No heating of any kind. All of us got really sick. No gas to use the cooker or to boil a cup of water for a coffee Problems with the electricity if you use in the same time the water kettle, dishwasher and having a shower Bugs and some of them are really scary and ugly ones