Suwon Sunstar Hotel

Location was great! Staff was friendly

The description of our room was not correct on the site. Plus, there was no mention of getting a smoking room. Which we had our son with us. When addressed, they said they were booked. But when they weren't, the very next day, there was no offer to move us.

The location and accommodation are nice, it’s generally clean and for good value, but the negative part below ruins our stay and review here.

We arrived in a smoking room, including ashtray. We double checked our booking, which is a smoke free room. The staff disagreed about this, and with frustration they went through the room with a cleaning spray. Not helpful and we did not feel understood here. No other clean room was available. A helpful local helped in communication, and he indicated he experienced the same problem. Around 23.00 we got out of bed, the staff knocked on the door to provide us another room. Late, but happy we moved. However, the sheets and pillows have several fresh and nasty stains. These were not cleaned for sure. We gave up complaining or moving around this time. Nb. There is parking, but limited to 4 cars max.

Good location, 100 m. from the main historical gate. Near is museum.

Clean. Quiet location. Great location. Very close to Fortress Wall. Very close to all the cute streets in Suwon. Free water and juices available at reception. Friendly staff.

Room just a little too small. No where to put your suitcases.

The location is next to the fort

Room smells strongly of smoke. No air circulation