The Joseph, a Luxury Collection Hotel, Nashville

Drew and staff were friendly, personable and professional. Look forward to coming back!

Great experience at the hotel. Customer service by the entire team was first class from check out to departure. Nice send off from Drew who got our car, our luggage and got us set up with cold water. Will definitely be back on our next trip to Nashville.

Drew helped us with our bags and he was so pleasant and professional

Everything was absolutely amazing. The service, amenities, food, everything!

Drew and Sven were so helpful and professional in the front with assisting me in and with car services.

I was awakened at 3am today by what sounded like a 4th grader learning about to play the flute. The worst part is I knew it was coming. I’ll start my tale at check in at The Joseph. What normally takes 3-5 minutes to accomplish took more than 15. When I arrived in room 1623, I was struck by the cleanliness and the sharp design. Until, I heard the squeaking noise. Did someone leave a radio on? I looked in the room and the bathroom. Nothing. Eventually, I sourced the sound to the HVAC vent. I returned to the front desk. Sheepishly, I explained “I’ve never done this before but I need to change rooms. There is a terrible squealing noise coming from the HVAC.” There was no attempt to apologize. “I will send a technician to your room to fix it.” I explained that it was past 11am for my body’s clock, and I asked if I could just be moved to a different room. I was informed the hotel was sold out and mine was the last room. I asked if there was anything else we could do. What if the technician was unable to fix the problem? “Then, we’ll move to Plan B.” I paused for what seemed like an eternity. I was never told what Plan B was. I grudgingly returned to my room and waited for the HVAC technician. And waited. After 15 minutes, I called the front desk and a nice woman apologized for the delay. He would be coming right away. Upon arrival, the HVAC technicians examined the vent which (of course) was no longer making the noise. “This just the normal blowing sound that the AC makes. If it bothers you, then you need to shut off the AC.” I explained that the squeaking noise was quite different than the normal blowing of the AC fan, and I pathetically tried to imitate the noise. The technician tried to replicate the noise by turning on and off the thermostat, but had no luck. Finally, he offered to shut off the AC and bring up some portable fans! I declined and decided to roll the dice. I slept like a rock. The room was nice and chilly and dark, and I awoke at 7am well rested. I had a productive day of business meetings and returned to my room exhausted and began to get organized for my 6:20am flight. I went to bed at 10pm and fell asleep almost immediately. Until the frustrated flute student began wailing at 3am. I jumped out of bed and quickly shut off the thermostat. But it was too late. I was up. At least I got 5 hours of sleep. I had a great trip to Nashville other than a terrible experience at The Joseph. The worst part is I knew it was coming. Peter Blacklow Bonvoy Rewards Member

We just spend a weekend here and were very disappointed. This hotel claims to be 5 star but more like a 3/4. Our room never got cleaned and we even had our service light on all day. The coffee machine in our room only had decaf as they said they were all out of caffeinated coffee. Would not stay here again. I will say that the Valet guys were amazing though! Super nice and on their game!

Fantastic experience. First class hotel, and the service even better. Valet service, in particular, stood out.