Courtyard by Marriott Houston I-10 West/Memorial

Met all expectations

The Service was horrible, One in particular lady at Food Area, was not people friendly at all , very nasty and rude , do not need to be in front of people, she needs to be in house keeping or some where else. I went down to front desk , early next morning to remind lady , to have towels and shower soap refilled, she made a note , but she did not turn it in. That was a middle age White Lady. On returning late that afternoon-She did not turn it in. No towels and soap again, after a long day at Zoo. So the young Black lady said she would fix it , don’t worry . She went to back and gave us soap and towels. She then told us , because of problem , We would be compensated with commentary breakfast for Rooms 603 & 606,We had 2Rooms.The next morning again , no notes were put in computer. Such a mess about it , we decided to leave and find breakfast else where. We were very hurt as our long 3 and 1 half hour drive back home. The sleep was wonderful , but we felt some kind of way , the way we were treated. The young Black guy at desk , was very , very skilled in the way , He talked to us. He tried to explain the right thing to do to the rude, but she acted like she own the place.Also in the end a nice Spanish or Indian -guy came in, He was very nice and wanted to help us , by then my girls was pissed and wanted to leave. So you only have 2 good workers that weekend , that had a heart of Gold, I will never forget them.The 2 Guys , no their stuff. Hats off to them.

Came for a wedding and needed early check in. Staff was awesome. Had a small birthday party too and staff helped with that too. Will definitely stay again.

A

The facilities were very nice

I was charged more then I was told prior during my registration. I tried calling but never recieved an answer on why the charge was not as previous stated

Excellent hotel. Courtyard Marriotts are great!!

Love staying here...staff is very friendly and the whole place is always clean..