Conwy Valley Hotel

The staff were very friendly & very helpful with a last minute booking & arriving very late due to our circumstances. The housekeeping was excellent all was very clean. We were very pleased that dogs were allowed .

The DIY jobs in the room & bathroom were poor & had health & safety issues.

Lovely countryside. Not impressed with the so called cabins. It actually looks like a disused holiday park.

As disabled people in our eighties we asked if we could park closer. Not an option. So we struggled to carry our luggage up to room 10. No offers of help there either. At first glance the beds looked okay. Time for bed we found the mattresses needed replacing and the beds felt damp. The bathroom left a lot to be desired, with a chipped iron bath. Radiators did not work at all. Well we tried to get some sleep but by 3 am with no sleep and beds that really were damp. We got up and decided it was pointless staying for the 2nd night, packed our bags, lugged them back down to the car and left to drive home. Also, they advertised as a hotel, with food and restaurant, we booked for B&B only to be told that there was no food, no restaurant and the hotel is closed.

It was located not to far from local shops if you drive

Owners were excellent, location was lovely, bar on site, spacious rooms, SKY TV, nice pillows and blankets, showers were good, had all the bits and bobs we needed.

Bathrooms need new fittings, one of the mattresses had a slope on it.

Staff friendly, room clean and comfortable. Many thanks.

Location, price

Paper-thin walls, very noisy neighbors, the plumbing was horrible. You couldn’t flush the toilet at night because it was so loud!!