WoodSpring Suites Tri-Cities Richland

The site cancelled our reservation without notifying us, which led to having to pay over twice as much as planned for another Choice hotel.

Having reservations cancelled without notice!

We never stayed because we booked our 2 day stay well in advance. The day we were supposed to arrive I called to see if we could check in early. The lady told me my reservation had been canceled. I asked who canceled it and she said they did because they require a 3 day stay. This was not on the booking site. She said she tried to call me 2 weeks prior to tell me they were canceling it. I never got a phone call. We got a room elsewhere barely . Seemed very dishonest would not recommend this hotel.

Location, very clean quiet and big room!

Could use thicker blankets

Staff were super friendly and the rooms were very clean and almost brand new. The small kitchenette in every room is useful for long time stays

Good location.

The room wasn't clean . Hair on counter bathroom ,a rag from a short left on dresser a pill on the bathroom floor. Not sure what it was didn't want to touch it ..

The walls are paper thin, there was an aggressive sounding dog barking from 3:30am - 9:00am non stop both nights. The rooms were dirty, outdated, and just grimy.