Lark Hotels 907 Main

This hotel's service model is terrible. You cannot book at the desk, only through third party so if there are any issues they tell you to contact them...so they collect the money but don't provide any service or help. The staff are completely unwilling to help and are outwardly apathetic, which I'd assume they are instructed to be. Prepare for unexpected cancelations, unexpected upcharges, and piles of forms to fill out so they can write a code on a piece of paper to access your room. About as hands off as it gets - might as well rebrand to being a bank!

Very nice neighborhood. Lots going on. However, there was a last minute alteration to my reservation. I booked a room with 2 queen beds for myself and my 2 thirteen year old sons. I booked 2 months in advance and on the day before our arrival they contacted me to tell me my room was unavailable. They offered my 2 rooms with one king size bed in each. To do this, I'd have to cancel and rebook my rooms. The clerk at the desk told me he couldn't help me do this or guarantee that I'd have an adjacent room to my boys. I would have to do this on the website. My boys are good boys but they're also 13. I'm not leaving them to their own devises in a hotel in a city we've never visted in an unfamiliar neighborhood. No help at all. I'd come back to Boston in a heartbeat but I'd definitely stay somewhere else.

Very clean and quiet. Perfect for my solo trip.

Comfortable bed, great location, close to transport, cafes and restaurants. Although most hotels in this chain are unattended, this hotel has a 24/7 reception. It also has a restaurant within the building which was excellent. There is also a coffee shop and patisserie around the corner in Columbus Street.

I received an email a few days prior to my stay stating that I would receive my check in codes 48 hours prior to my arrival time. I did not receive the codes despite assurances that I would. On route to the hotel, I called Sonder and after a very long and anxious wait received the code. So I was very surprised to find the hotel had a 24/7 staffed reception and I did not need a code to enter the building. The shower curtain collapsed one evening but it was fixed the following day.

Room was good, location good and close to the subway , easy access to Boston

Toilet flush wasn’t working properly on arrival , took until the next day to get sorted , staff were helpful apart from one male member of staff who communicated via grunts and constantly wore AirPods in his ears even when speaking to him, found that a bit rude , there was a full on party below our room on the Sunday night which went on u till late , music really loud from a private function in the court yard below our room

Perfect little spot for a quick getaway. Comfortable bed and very clean.

Extremely bare bones hotel, everything was fine but there was no care in the design. It felt like I was staying in a quick flip. All that is fine, I don't care that much for a 2 night stay. But the lack of blackout curtains is a gigantic negative. Light just poured in through the window shade, causing me to wake up at 7am each morning. The only thing a hotel NEEDS to be is a place to get some sleep, so this is a big oversight.

I haven't gone to the hotel yet, but it's been a NIGHTMARE dealing with Sonder to change the dates of my reservation. They are in the middle of a switchover to Marriott because they were bought by them so the customer service right now is a nightmarish mess. I was on hold on the phone for over four hours trying to get through to a human-- I eventually gave up. I kept trying on other days and managed finally to reach a human after more holding. She said that instead of changing dates, given the computer issues with the switchover, it would be easier to cancel the original reservation and gave me credits to use at a later date; the problem though was that I had to call in to make the reservation with credits (I couldn't book it online). So I called again--more waiting on hold. I was finally able to reach someone and booked the new date using my credits. But today I learned that Marriott/Sonder had also charged my credit card!! So I have been charged twice for a room I have not even gone to. I had even waited on line with the last customer service agent to make sure that I would be charged only with my Sonder credits; she had told me that the switchover in computer systems had been a nightmare in which many customers were being charged twice. So here I am on hold YET AGAIN waiting for a Sonder/Marriott customer service person overseas to sort this mess out for me.I have literally wasted days of my life dealing with this reservation. I would never stay at a Sonder ever again!!

We really enjoyed our stay. It was an apartment feel in a great area of Cambridge