Staybridge Suites Grand Rapids SW - Grandville by IHG

We had a great stay. The room was comfortable and quiet. We were not bothered by anyone. The outdoor grounds were lovely. The kitchen was so convenient for our family. The room smelled like dog which was unpleasant. As is typical in hotel rooms, the room temperature was cold but clammy/humid. The hot tub was not hot and the jets were malfunctioning.

I had a truly enjoyable experience at Staybridge Suites Grand Rapids SW. From the moment I arrived, the staff were warm, welcoming, and attentive. The suite was clean, spacious, and very well-equipped — perfect for a relaxing stay. One of the highlights was the full kitchen in the room, which made it feel like a home away from home. The complimentary breakfast was fresh and had a good variety of options. I also appreciated the quiet atmosphere and comfortable bed, which made it easy to rest after a long day. The location is convenient and close to restaurants, shopping, and other attractions in the Grand Rapids area. I highly recommend this hotel to both short- and long-term travelers looking for comfort, cleanliness, and great service. Rating: ⭐️⭐️⭐️⭐️⭐️5/5

Outdoor patio was gorgeous

Golf meetup with old work friends.

Beautiful property with a very clean facility. Breakfast bar was healthy and very well stocked. Truly enjoyed my stay and would recommend and return.

I will start by saying I would not recommend Staybridge Suites Grandville (Thrive Hospitality Group) due to unethical business practices, poor customer service, and poor conflict resolution. We booked our stay for June 2025 about 6 months in advance for a concert weekend. I contacted the hotel the morning of check-in regarding early check-in and was not informed of any issues. Upon arrival we were informed that with no notice one of the two rooms booked was canceled without any notice. The desk clerk Lori stated there was a card issue, however they still had rooms available at the current rate which was $299/night versus the booked rate of $179/night. We asked to speak with the GM, he was currently unavailable, so we waited for him to become available. While waiting we checked on the availability of other IHG hotels in the area, all were sold out due to multiple events in the area. During this waiting period the rate for the room went from $299/night to $339/night. Also, while waiting we reached out to IHG’s Diamond Customer service for a resolution. When the GM was available, his name was MG, we discussed it with him, and he stated there was nothing he could do with reinstating the original rate however he could bump it back to the $299/night rate. While we were speaking with him, we were also on the line with IHG customer service, and they had authorized him to use the initial rate and/or book the room with points. After some back and forth he refused to do either. IHG Customer Service attempted to contact him directly and he avoided speaking with them while we were at the desk. Ultimately, we booked the room for $299/night as there weren’t any other options (we used the same card as it was booked originally with no issues). I had asked Lori for a business card with contact info, she stated she didn’t think they had any and acted as if she was looking through drawers for one. Upon check-out I asked the gentleman at the desk for one and he knew right where they were and handed me one (top drawer to left of computer terminal). MG and Lori’s overall attitude and demeanor were poor and condescending, leadership starts at the top and the employees follow MG’s poor leadership. Even the girl working at the desk at night acted very bothered when asked for extra towels. In speaking with other guests while sitting on the patio area others had experienced similar situations with cancelled rooms and increases in rates. The room itself was ok, not a $300/night room though. It was not very clean, lots of hair around the sink from previous person shaving, floor not vacuumed, and countertop in kitchen was dirty. If staying in the area I would stay anywhere else.

Short vacation in Grand Rapid at this hotel was super excellent and even my dog enjoyed it too. Very comfortable and spacious room.

Staybridge Suites in Grandview was an excellent place to stay. We were there for 4 nights and enjoyed our stay very much. The rooms are quite nice with bedrooom separate from the living room/kitchen area. Quite a large room for the price. Breakfast was good with a nice seating area and plenty of room for everyone. There are many dining choices nearby as well as a few within walking distance. Check in and check out were easy and we were treated very nicely. We would not hesitate to stay there the next time we are in the Grand Rapids area.

This was an excellent hotel. Felt like it and everything in it was brand new. Not sure why there either wasn't a bathroom fan or it didn't operate. One switch and I saw a side vent, but no fan came on with the light...

This was our 1st time stay and enjoyed our time there.