Holiday Inn Express & Suites - Staunton by IHG

THE BREAKFAST WAS VERY GOOD , IT EXCEEDED MARRIOTTS . THE STAFF WAS VERY PROFESSIONAL AND HELPFUL.

the chaise lounge in the corner for reading/relaxing

the toilet made weird sounds all night. the front desk people said they had never been to downtown/historic Staunton and knew nothing about the farmer's market

Staying here for 2 weeks for business. Extend stay room cleaning is supposed to be every 3 days. After 3 days I asked why room wasn't cleaned, did not get an answer, but was handed clean linens and garbage bags to do myself. Next day asked again for room to be cleaned, came back from work, room still not cleaned. Day 6 reported to daylight staff that room still needed cleaned. Came back from work, bed was made, garbage emptied and clean linens, but bathroom not clean. Bathroom floor is filthy, and carpet not swept. I went to Walmart and bought cleaning supplies to clean room and will ask to use the sweeper on my day off. This might be okay for a 1 or 2 night stay, but if you are staying longer, bring your own cleaning supplies. The hotel itself is nice, quiet and most employees are pleasant. Pictures of bathroom floor after housekeeping was done.

Cleanliness was wonderful.

Your web information about pets was misleading. It said “pet friendly”, but not that there was a charge for a pet. That we only discovered when we checked in. If we had known this, we would have booked lodging at LaQuinta. Secondly, the wi-fi supposedly required a password for a secure connection. Instead, the connection was insecure and required no password - not a trustable arrangement.