InTown Suites Extended Stay Houston TX - West Oak

Nothing

The price I paid for it was not worth paying for

I really want my money back for this room

Does not serve breakfast

Checked in on Sat 7/5. I have pictures to show that Underneath the bed has trash and debris. The bath tub was dirty and has mold. The toilet had a ring around it that has mold and pee/BM stains. The floor had dead bugs and spider webs and pieces of hair/trash. Like no one even swept or mopped it. Also the room itself smelled very bad (could be because of the bathroom smell). The AC ran very loud and hard (made really hard to sleep all Saturday night). The toilet constantly ran and didn’t shut off. The closet had pieces of trash and dead bugs on the floor of it as well. I called the front desk about these things and Tanya said she was going to have house keeping to come clean my room. The maintenance guy came and fixed the toilet issue but not the AC. The cleaning lady never showed up. I had to call the Courtesy officer around 11pm and complained that the neighbor was playing their music loud. They turned it down for a while then turned it right back up as if to be defiant. The neighbors upstairs (directly over me) stomped on the floor, moving chairs, walked hard, banging making loud noises several hours late into the night, as well. With the combination of the AC running loud, the neighbors playing loud music, the neighbors making noise above me…….I was ready to pull my hair out and didn’t get but several of sleep. Yet I still had to get up early Sunday. I had to kill several roaches in the room and there was hair and a LIVE spider in the bed when I turned back the sheets. 😡😡🤬🤬 Also since moving in on that Sat, I have had to call the courtesy officer twice and the police twice since being here.

The staff were friendly

The room was poor old and smelled funny. The bed was not very comfy.

I booked reservations through hotels.com and the hotel is trying not to honor my reservations and try to force me to book in house for a very high rate. I booked five weeks and they say I have no reservations. The hotel is not clean, housekeeping doesn't clean the rooms if you don't watch them. The walls are pretty disgusting like they never clean them. The outside hotel is very trashy and homeless people are constantly on the property. Hotel has no security so parking lot is pretty dangerous at night. The front desk lady was very rude to all customers waiting in a line to check in.

I had a great day the staff was amazing the rooms were clean and the people around were really nice

Big roaches,rude staff they invade your space. Beds uncomfortable

The price for our 7 day was the only good part. Website says double queen beds,yet they were double full beds.Water was always hot which was great.Roaches dominated the stay..they were everywhere..we bought 2 cans of roach spray, bc if we didnt spray before bed ,they would be in the bed with us LITERALLY. Ive never stayed at a hotel where they charged for towels,so bring your own.housekeeping used same mop in every room so we declined bc we literally saw the roaches in the mop and water.Place was quiet at night.I they get the pest problem under control..they could be 4 out 5 star possibly