Britannia Inn Glasgow

The two ladies at reception trying to help me

I booked more than a week in advance and got their confirmation. They chased me to pay, I even called them back as i missed a call for them in the afternoon prior to my arrival and i was told all was OK. Then i arrived late at 22:00 and i was told no room due to a 'technical problem'. A very rude manager kept shouting at me on the phone and I gave up and left. Stranded and paying lots of money to find alternative accommodation, i realised next morning they were adversting the same room for more twice the price next day. With CyberUK driving demand skyrocket you can imagine what the 'technical problem' was. Complete disregard for a customer and no effort to help me from the manager. Only the two ladies at reception helped me at the end get to my alternative accomodatiion. Also the place looked really grubby and run down

Nothing positive to share

Room dusty, grubby, smelled of bleach, tiny, no bedside tables and generally worn out furnishing, tv the size of a stamp, tea and coffee facilities very poor, very very basic which was not reflected in price. got woken by a member of staff even though we booked late check out. Some Staff not friendly at all. very noisy as work going on either side of the building. DO NOT BOOK

Location

People smoking in their rooms and the place needs a good clean and refurbished

The only thing decent about it was the location of the building

The first room I was given wasn't ready had things all over floor untidy and then gave me room 225 which was NOT acceptable I was repeatedly woken by a humming noise, there was no hot water and the Toilet filled with foam while I left the room for 2hrs