InTown Suites Extended Stay Houston TX Webster - NASA

Location

Poor bedding and interior finishes.

All staff was very friendly and helpful. Didn't have to look for anyone to ask a question and every staff member made it a point to ask if I ever needed anything. Excellent place to stay.

Room smelled atrocious (had a very strong chemical scent that gave me an ongoing headache). Was filthy and had bugs. The kitchenette had no utensils, dishware, pots/pans, or cooking implements of any sort. Water in both the bathroom and kitchen sinks barely ran (would have high pressure spurts and then no water, in cycles). Was never able to get connected to the wifi or use the TV, despite my bill stating I paid an additional 'electronics fee' for 'high quality wifi and TV'. Outlets in half the room didn't work. I'm not confident that the fridge was at an appropriate and safe temperature. The exterior areas, outdoor hallways, and staircases smelled like urine, were poorly lit, and had disgusting water chemical slicks on them from every window AC unit. When I first checked in the front desk staff was exceptionally rude and pressured me to accept the room without properly viewing it because she wanted to leave. Additionally, when I first checked in they had no record of my expedia booking and insisted I pay a higher price per night than I had been guaranteed. I would not recommend this hotel to my worst enemy.

We were not able to check in because their internet was down. We waited drove around town. We came back the manager was not sure when and if we would be able to check in . We went to check on our home in Galveston and I told the manager to call us by 6pm so we would have time to drive back. She called at 6:16 on and said she would not wait.