InTown Suites Extended Stay Houston TX - Stuebner Airline Rd

Nothing

Nothing

Made a reservation and it was cancelled and they still charged me!

Cheap. That’s all.

Poorly decked out. Bug problems.

The room was booked and confirmed already. Upon arrival there was not one employee at the lobby. I had to wait along with other clients. Once the employee shows up I was informed that I could not have the room due to no one checking out. Now I was short money also a room and the whole process was just inconvenient due to Houston getting hit by hurricane Beyrl and having a state disaster due to it. I DEMAND A REFUND.

Roach infestation, not clean, bad smell outside

They had roaches and didn’t care .

N/A

I made a reservation to stay at this location on March 2, 2024. I noticed that there check in time was between 11a-6p. My flight was delayed and I didn’t get to Houston until 5p and still needed to grab my checked bag and grab an Uber before 6p. I called the hotel and spoke with a guy that said his name was Emmanuel and stated he was the supervisor. I was told my reservation was canceled due to no one checking out of the hotel. I asked if there was anything they could do because I flew out to Houston and was expected to have a place to stay. He told me there wasn’t. I asked if I could get a confirmation email stating they canceled my reservation and was given the run around stating that it was canceled. I waited a few days and called back asking for a confirmation again that it was canceled because the payment was not returned to my account. I was told “you can pick it up at 4:30p in person.” I told him I wasn’t paying for an Uber to get a receipt that can be emailed to me. He ended up hanging up on me and when I tried to call back no one would pick up the phone and the voicemail box was full so I couldn’t leave a message. Unfortunately I would not recommend working with this hotel. Please save yourself the trouble after reading what I went through.

Quite.

Roaches, AC broken.