InTown Suites Extended Stay Denver CO - Aurora Havana Street

Great place to stay, check in was made easy, even for our afterhours check-in, Building, Lot and area felt clean and safe. Great rate and easy access from Highway

It's was a overall a excellent stay

The beds where very uncomfortable, also two men tried to abduct my wife on to the 2nd floor from the elevator while I was away from her. We stayed in room 339.

The room was not as pictured in the website! The room was not cleaned and smelled of insecticide. The staff was very rude when we informed them off such findings. She said she was leaving at 6 and there will be no one there till Monday and this was Saturday. The property has no security and with questionable people wondering around. The only good thing shoot this place was that I informed Expedia and they made the hotel staff refund our payment but we had to actually look around for other accommodations. I do not recommend this hotel unless you are really desperate. PLEASE UPDATE THE PICTURES OF THE ROOM ON YOUR SITE!!

I was thankful to be able to find accommodations in Denver at a decent rate for a week. The location was great...lots of food options and stores in the area. We had a few concerns to share as the hotel continues to improve its rating. 1. Let people use the bathroom. I couldn't check in, as I am only 18. I had to wait for my sister to arrive so she could check in. As I was waiting, I needed to use the restroom. Hotel staff refused to let me use a restroom as I "wasn't a guest." There was a reservation IN MY NAME. The clerk was very rude about it, too. 2. We were told at check in that we could only have one extra roll of toilet paper during our week stay. When we found that we would run out soon, the front desk was closed, so we found a housekeeper and asked for our extra roll. She refused and said it was against the rules to give people extra toilet paper. We explained that we were told each room got one extra roll, and we would like ours, please. She was mean about it and asked another housekeeper if that was the rule, to which the other housekeeper replied "just give her the f**cking toilet paper." 3. When we booked, the picture online and room description was NOTHING like our room. I do understand that some rooms have been updated and remodeled and some have not. However, in the description it said there was a sofa that folded into a bed. Not only was that not the case, there was no sofa at all. One of us slept on the floor.

Terrible Terrible Terrible!!! I got there late and i couldn't find anyone to talk to... knowing that i made a reservation and payed already!!! So next day they canceled my reservation just because they can!!! Very poor service and management!!! Im so 😠

Check in was nice. They let you preview the room before payment. Payment is non refundable once you paid. Room service is on Tuesdays. Room was clean. There was fridge and stove and microwave. No cups or plates or utensils or cookware. The room was non smoking but you can smell smoke seeping in from the other rooms. Walls were thin and you can hear people in the other rooms. People hung out in the parking lot and smoked. A few smoked weed. Overall this is a cheap place to stay if you want to stay in a cheap place.

The worst hotel suite I’ve experienced. My stay was from June 15th - June 25th, which is a total of 10 days and out of those 10 our room wasn’t cleaned not once.

They called me when I was on my way to the airport to tell me they were overbooked and would have to cancel my reservation. This was only hours before I was going to arrive. Then they charged me a no show fee. When I called about it they weren’t helpful in the least.

Didn’t like that they didn’t have any late check in. I didn’t even stay in this terrible place. They never even told me that they didn’t have late check in. Customer service was horrible.