The Gleneagles Hotel

I have stayed at the hotel before and it always feels like such a treat. It feels so special every time I go. This time it was to switch off before we have our first child and it was a welcome break. The food was lovely, the staff were attentive and happy to help. We were also blessed with some Scottish sunshine which made the trip even better. The rooms were immaculate, as was the rest of the hotel.

The prices have gone up a phenomenal amount. I appreciate costs will have as well, but it was so much more expensive than previous visits. Our room was internal facing but it didn’t have frosted glass so it was still nice and light. The room was expensive considering the view. Whilst I would never dispute discretionary service charge on dinner and drinks, it felt excessive to then also add 12.5% charge on spa treatments, that you have already paid for and an extra 5% service on your room. Surely the cost of those are covered when you pay for that service. It was incredibly busy when we visited which also meant there was quite a wait for drinks at breakfast and dinner, and on occasion the drinks didn’t arrive. We flagged it to staff and they were very apologetic, it wasn’t a problem, we understood they were very busy, but I could imagine it could be a problem for more insistent guests.

It was a stunning property and the staff were amazing

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Breakfast - Excellent. Very classy resort hotel.

Did not like service charges being levied on highly overpriced champagne. Eg veuve Cliquot priced circa £125 a bottle attracting at 12.5% service charge just for serving the drink. Staff were only doing their jobs! Nothing more that that. It’s a rip off.

Enjoyed being surprised by how efficient and friendly and so polite the staff were. The room was beautiful and the different restaurants allowed for dressing up or down. The spa was excellent and Debbie was lovely.

Only a tiny mention but the television controls were not fully functioning and we couldn’t get any luck with channels. It would have been nice to see a film or news in the morning. We didn’t mention it anyone as there was so many other wonderful things to see and do.