Hotel America

Location and clean

The kitchen staff

I arrived about an hour after checkin time. There was no one else in the lobby, but the desk clerk made me wait for about ten minutes while he shuffled papers and did other things. Then he checked me in and told me they had no rooms ready. No apology, no explanation. He just made me wait about twenty minutes while they cleaned a room. Again, there was no one else in sight, so they were not incredibly busy. He also asked for a thirty dollar cash deposit on top of the room fee; I have never had that before. The room itself was fine, but it was next to the street and very noisy. The area around the hotel is not clean; it is downtown Tijuana, so nothing is sparkling, but this area smells bad and is much more poorly kept than, for example, the main street Revolución, even though it is only about three blocks away. But I am used to Tijuana, so that was not the issue; the bigger problems were the very poor checkin and the noise. All-in-all, I will not be going back to this hotel.

Free complementary breakfast

I liked that the property is gated & very clean. Our roomnwas super comfortable and the jacuzzi was amazing. There is a bad odor coming from the plumbing, but that is understandable because of where the property is located. I really enjoyed my stay at this hotel.

Nice

Okey

Was a good stay, room a little small but cheap, housekeeper was really friendly and clean every day.

Hello, I usually do not leave reviews but I hope this one helps someone in the future, Pros: Price is affordable Its located close to amenities I asked for a late check out and they gave me an extra 1/2 hour. Cons: The pictures showing the rooms and building are not the same as the actual rooms. The rooms are small. The covers smelled as if they had not been washed. The room had a sewer smell coming from the shower drainage. The shower drainage was clogged. Work staff is not happy to be there, hence low customer service.