Bosmal Arjaan by Rotana

الموقع والنظافه والاطلاله

Me and my wife used to come to Rotana Bosmal a lot 3 years ago and it was amazing. Unfortunately the hotel had deteriorated a lot when we just had the chance to stay this week. When i initially arrived to the Apartment after checking in, the apartment floor was not clean at all, and there were hair on the floor everywhere in the reception area and the toilet. In addition, there were nails on the floor in the living room area as if someone was doing nail clipping and threw it on the floor, and that was very disgusting. I asked the reception to send someone to clean the room again. Also, the room had several not working appliances like the Kettle and Bathroom Scale. And the Iron machine wasn't clean enough and caused the clothes we tried to iron dirty. The hotel is obviously understaffed even though it is a high season period plus a period of a Film festival, the floor of the hotel corridors were dirty and didn't smell good. Whenever we asked for housekeeping request after 5pm, the receptionist keeps telling us that they only have 1 housekeeping person working at that time, and this is very strange in a high season period, especially in a hotel of 22 Floors. 2 days in a row we asked for Water bottles because the housekeeping forgot to add them, and we didn't get what we asked for. We booked the Room with Breakfast included, and like any other hotel, there are either buffet or a la carte menu. My wife is Vegan and the buffet didn't have anything for her, so she ordered from the Menu, and the hotel decided to charge her for it, which we never saw this happening in any other hotel. The hotel receptionist told us that we should have informed them prior, but this doesn't make sense because this isn't a flight where it needs prior preparation, but the dish was there, but since it isn't in the buffet, we should pay for it.

Location

Breakfast buffet location and selection

Good hotel. Recommend to stay

فندق لا يصلح للعرب .. موظفوا الاستقبال يكرهون العرب .. تنظيف الغرف سيئ جدا

المكان جميل والغرف كبيره

وقت الخروج خصم مبلغ من التأمين بسبب غلط في الحساب الموظف للسعر مع العلم اني وريته الحجز وحق المواقف دفعته مرتين اول مره وقت الدخول وخصم المبلغ التأمين للمواقف