Regenta SGS Greenotel - Lonavala

Overall a great property—well maintained with clean and comfortable rooms. The buffet breakfast offers a wide variety, and the rooftop swimming pool is clean and beautiful. The hotel is in close proximity to the market, yet away from traffic, making it both convenient and peaceful. Staff is helpful.

Rooms, swimming pool, breakfast

Roof top pool. Location. Hotel Staff (especially Ajay who kept our room spotlessly clean during our stay)

In comparison to the other Regenta hotels I’ve stayed at, this one is a little run down and is in need of some TLC.

I had an overall good stay at the hotel and truly enjoyed the experience. The room and services were satisfactory. However, there was one issue that left a very disappointing impression. A glass was accidentally broken during the stay, and I was charged ₹250 plus GST for it. While I understand that charging for damages is reasonable, adding GST on a single glass did not seem justified. Moreover, it felt as if I was being charged an excessive amount, almost equivalent to recovering the cost of an entire set, which is unfair. Considering the amount guests already spend to stay at the hotel, such high charges for a minor incident are not acceptable. This is the first time I have faced such an issue at any hotel, and it negatively impacted my overall experience. I request you to kindly review this policy, as it does not reflect well on guest satisfaction.

Food. And opening vibe. I have visited the place three times itself is the answer to say I loved the property but somehow the services are declining

Veg breakfast and staff is good

There is lot of music noise from adjacent room leads to sleepless night.

Great location with great staff. Huge thanks to Srushti, Nirmala, Jyoti, Sneha, Anurag and pratham. All were very respectful.

N/A