Casa Santiago Hotel Boutique

5 star all around.

Great facilities- all amenities- Fridge- hairdryer- complimentary water- ac/heat- 5 star facility at an extremely affordable cost. I highly recommend it and we are returning to Queretaro in April and will definitely stay there.

Nothing

Ubicación muy buena, hay parques y jardines alrededor y con excelente oferta gastronómica,

Nice hotel in a quiet location. Several eating places within walking distance. Restaurant in the property.

Everything was clean, beautiful, people very nice. They took care le every detail form the moment we arrived. We were greeted with a refreshing drink, cookies at night, very comfortable beds and linens, soaps and creams in the bathroom great, they left us a delicious pie in the room, there were drinks in the corridors for all guests to enjoy

No pool or other leisure time activities within the hotel. No views to the street or outside. The compensated this with beautiful paintings

El gimnasio no sirve y lo anuncian como amenidad disponible. Y los masajes son muy malos.

Lovely room with lots of extras. Great location, just off the square.

Rather noisy at night ? The neighbours. Sounded like things being moved around.

Very good location, friendly people, comfortable room, nicely appointed

Room was very small, no place to sit except the bed. Their muzak was very loud outside my room and it was almost as loud in the room. They would turn it down when asked, but I had to ask a couple of times a day. Bing Crosby several times a day for 5 days! The day before I checked out, I asked them to arrange a taxi to the airport for the next morning. The man at reception said he would, but when I went to check out, the whole reception floor was dark, there was no one at reception even though the description says they have 24 reception desk, and there was no taxi. This is not good at 5:00 am. The nightwatchman eventually came, turned on some lights and tried to be helpful, but he couldn't find any information and really didn't know what to do. I was able to get an Uber, so got to the airport. I would not stay there again because reliability really is important.

The hotel is really nice, the staff was also very nice and helpful. The rooms are of good size with all the amenities you need, comfortable bed, functional restroom, everything was great. The only difficulty is parking. The hotel does not have their own parking lot, you will have to find public parking, pay and get reimbursed. Other than that, the hotel was great!

Superb location clean tidy room with comfortable bed. Loved it will def be back and will stay at this hotel!