Bradford House, a Member of Design Hotels

Absolutely stunningly beautiful hotel with friendly, kind, attentive staff that make you feel like family! I will be back! 5 STAR!!! 🌟🌟🌟🌟🌟

They put me in a handicapped (I am no handicapped) room which was a very unpleasant shower experience. The shower also needed repairs, such as grout repair. There was leftover toothpaste on sink. It was next to a main road which was loud and the walls were super thin. I could hear every person outside my room. A small fridge in the room or ice machine, would've been super helpful.

Overall, the property is nice. We were four people staying in the hotel and we were told at check-in oh sorry but the only room we have available is handicap access so we had to stand in A bathroom with no designated shower and had to have another person hold the spout while the other person showered. Again had a reservation for 4 and only had 3 towels. I was not shown amenities and very very uncomfortable walking into the waiting room and just being stared at. Staff was mostly friendly but again did not communicate well. The hotel is all brass keys, door handles, sink handles etc. my hands stunk like brass the entire time I was there which is gross and I kept having to wash my hands. The water cup at the restaurant had a fishy smell When it was time to check out there were no staff and the fob to use didn’t work so I had to leave the physical keys in the room (no key cards)

We have stayed here several times but this stay was not a pleasant stay. Upon arrival staff was somewhat rude over their not knowing if we prepaid or not. Demanded we give them credit card info and then charged us for incidentals which took a week to get resolved after checkout. The price we paid was higher than advertised on Expedia & when my wife tried to show the hostess our Expedia receipt, she was very rude and acted like we were beneath her & not up to par in her standards to stay. Had we had known prices were going to change & we were to be treated rudely we would have opted to stay elsewhere but wife didn’t want it to ruin my birthday trip. The house is lovely & clean. We just don’t think we will be back again as this was not a great stay being treated the way we did , that also made my wife cry. There were 2 hostess that were doing the check-in and it was the older one who was very rude & condescending.

AN AMAZING PLACE!!!

Wonderful staff. Cozy, clean, comfortable.

It was great!

The property is beautiful