Zane Grey Pueblo Hotel

There was no one with a sign to meet us, as promised. The pool does not match the photos on website. Our “ocean view” was blocked by a (easily removed ) bush. We had to request a clean blanket for the sofa bed. Most of the front desk staff was friendly and helpful and the shuttle drivers especially nice.

I booked this hotel directly over the phone as I wanted to chat about my options for rooms that were available. I was talking to a young her girl, I knew the second I arrived who I booked with. Her voice and demeanor totally fit her when I saw her. She suggested a pricier room because of the view- as this was a special occasion, both mine and my daughter’s (20) birthday— I splurged. I called two days after booking and gave the front desk staff my time of arrival from the Catalina Express as I had some questions about bag storage. They actually told me that they would pick us up (such a nice touch!) and that we could leave our bags and also grab breakfast and if our room was ready check in early— if not just leave the bags and explore the island. I have been there several times but this is my daughter’s first trip. We arrive on island and nobody is there to pick up. I call— several times. Straight to voicemail. I call another online listed number and a male picks up “central reservations” I politely ask “are you at the hotel?” He says “central reservations” agitated. I again, ask- “I am so sorry, are you at the hotel?” Again, “CENTRAL RESERVATIONS” I said that I didn’t know what that meant and that I was trying to reach the hotel directly but it keeps going to voicemail and he says “it means I’m in central reservations” I say, “I’m sorry, please don’t be so rude- I arrived and nobody is here to pick me up and nobody is answering at the hotel- maybe you have another phone number for them?” He gives me another number as my daughter notices a golf cart pull around with the hotel name- he’s holding up names but none are ours, I walk over and explain and he tells me I’m not on the list but get in. We head to the hotel to check in, she says she didn’t have our arrival time listed and they must’ve dropped the ball -bummer nothing about our birthdays is mentioned either and not that I was expecting anything elaborate but I stay a lot of places… they could’ve actually just said “happy birthday” lol. I’m actually surprised that for what I paid this is the most unassuming front desk area ever. They tell us to put our bags in a closet that kinda smells musty— ok. Our room isn’t ready, we change and the driver drops us in town. Pro here: the transportation to/from town is free from hotel and they are very friendly— CARL though was a stand out! So knowledgeable and kind!! After calling to check many hours later our room is ready— we head back and well, the view is wild. It’s a beautiful view. The room is fine… but the view is gorgeous. So that night is when things just go reallll bad. We start to hear what sounds like scraping of furniture. Turns out to be wild sex complete with screaming. When we go down to complain the second time (front desk did all she could here) they give us another room (honeymoon suite) but this room is actually worse than ours. The walls are so thin it actually sounds like the people are in the room having a conversation. We can hear them vaping— like actually inhaling/exhaling. We don’t even put our bags in the room bc we just planned on sleeping there as they told us the people above our actual room were checking out the next day. At approximately midnight I think we just gave up and went back to our original room to get some sleep it was just so so bad! The next morning they told us they had problems with them the night before as well… so why not tell us? Ugh. Next night, we get ready to go to sleep after a late birthday dinner and what do you know— people in that room and more sex- these guests were not as wild as the previous night though! Luckily they only lasted a good hour … then they were just up all night back and forth. I have never had such a terrible nights stay and for the amount of money that we paid it’s pathetic. When we checked out early this morning she didn’t even say “good morning” “how was your stay” literally NOTHING. She just put our bags on the golf cart and drove us to the boat. I don’t know if she didn’t want to know or if she was just rude but I’m not sure I have ever complained about a hotel before this was by far the worst hotel experience I’ve ever had— coming from someone whose exhusband once booked Hooters in Las Vegas. So so so bad.

The honeymoon suite was perfect! View was amazing! Loved our stay!

The property is nestled in the hills overlooking Avalon. Stellar views! And there’s a pool!

No complaints!

The room was amazing, the view was breathtaking, the breakfast (& Chef) was awesome, and the staff (front desk & transportation) were all friendly, gracious, experienced professionals. They really made our stay fantastic. We found our home away from home on Catalina!

Super friendly staff and very helpful.

We stayed at Zane Grey Pueblo Hotel for a day during our Catalina trip and had a wonderful experience! The hotel is beautiful with a peaceful atmosphere and stunning views of Avalon. The accommodations were clean, modern, and very comfortable. The staff was friendly and helpful, and everything from check-in to check-out was smooth. We only stayed for one night, but it was the perfect relaxing escape. The views are excellent! Highly recommend if you’re looking for a quiet, stylish stay in Catalina!

Picture post card perfect views. Location location location! Hotel clean, nice.

Made a decision to splurge on an ocean view room at the Zane Grey and boy was it worth every penny! Absolutely incredible views and extremely clean, quiet and comfortable. The staff went above and beyond and we used the golf cart shuttle multiple times for rides to/from the ferry and downtown area... also enjoyed the walk via the waterfront stairs which are the most scenic you'll experience but does require a short walk on the road toward the top of the hill (access is from Hill Street). Our only complaint is that we didn't stay longer!

Great