Hotel Okura Manila at Newport World Resorts

I would like to express my disappointment with my recent stay, especially considering the rate of $350 per night. When paying such an amount at a luxury hotel, one expects all advertised facilities to be fully functional and the experience to match the standard of a premium property. Unfortunately, this was not the case. When I attempted to take a shower, the floor began to flood due to a blocked drain. I then tried to use the Japanese bath, but discovered that the tap was damaged — only about 50% of the water was flowing into the bath while the rest spilled onto the floor. As a last resort, I attempted to fill the bath using the shower head, but that too was impossible as the water diverter switch was missing, clearly damaged some time ago. While I appreciate the front desk staff apologizing for the inconvenience, such issues are unacceptable in a hotel of this caliber. I paid for a luxury experience, but unfortunately received something far below expectations. Regrettably, I will not be staying at this hotel again.

Fantastic room with Japanese bath Luxury bed and beddings Seperate seating area very nice Breakfast amazing with all items of high quality lots of choice Dinner we had 1 night also very good quality and plenty choice without being overwhelming Lovely pool area on roof top Adjacent mall and other hotels do not have to leave resorts world everything here for a short stay

Nothing to dislike only wish I like sushi as ole ty available at meal times

Nice Japanese inspired hotel

Food. Was expecting more quality and Japanese inspired menu

The rooms are spacious, nice and cozy. Yummy breakfast

The basement parking and the parking elevator has this nasty smell. I hope they can do something about it bec it ruins the vibe of the place

The moment I stepped into the room, I felt an immediate sense of calm. The use of neutral colors and organic textures created a peaceful, meditative atmosphere that instantly set it apart from typical hotel experiences. The highlight of the room for me was a deep hinoki soaking tub, handcrafted from Japanese cypress. As soon as I filled it with hot water, the subtle, citrusy aroma of the wood filled the air—an intoxicating, earthy scent that instantly relaxed my senses. Soaking in the tub was like slipping into a forest retreat. The water stayed warm longer than expected, and the smooth texture of the hinoki wood felt luxurious on the skin. It was a quiet, meditative ritual that became the highlight of each day.

If you're driving, parking at the hotel is available but quite limited, and the space is tight, especially for larger vehicles. Maneuvering in and out of the underground garage requires some caution, and it may not be the most convenient option during peak check-in hours.

The decor, space, comfort, service…