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7.8 / 10 Guest Rating

Krystal Palace Douala

Boulevard de la Liberté, Douala, Région du Littoral, Douala, CM

Krystal Palace Douala - main view

About the Property

Luxurious Spa Services: Indulge in a range of relaxing treatments at the full-service spa, from massages to facials and body treatments. Let the stress melt away in a serene environment.

Dining and Socializing: With 2 restaurants, 2 cafes, and 2 bars/lounges, guests can savor delicious meals, grab a coffee, or unwind with a drink. Join the complimentary daily reception to mingle and meet fellow guests.

Convenience and Comfort: Enjoy modern amenities like complimentary WiFi, concierge services, and gift shops. Relax in one of the 237 well-equipped guestrooms featuring satellite TV and minibars.
To experience luxury and convenience in Douala, book your stay at Krystal Palace Douala today!

Facilities & Amenities

Full-service spa
Newspapers in lobby (surcharge)
Free WiFi
Swimming pool
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
ATM/banking

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 6:30 AM to 8:30 PM.Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Double Room - Photo 1
Deluxe Double Room - Photo 2
Deluxe Double Room - Photo 3
Deluxe Double Room - Photo 4
Deluxe Double Room - Photo 5
Deluxe Double Room - Photo 6
Deluxe Double Room - Photo 7
Deluxe Double Room - Photo 8
Deluxe Double Room - Photo 9
1/9

Deluxe Double Room

1 Queen Bed344-sq-foot room with city views Entertainment - 52-inch TV with satellite channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerheadPractical - Laptop-compatible safe, free newspaper, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Wheelchair accessibleNeed to Know - No cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

32 m2
Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Deluxe Double Room

Non-refundable
Room Only
20% OFF$360.31

$288.25

Includes taxes & fees
Executive Double Room - Photo 1
Executive Double Room - Photo 2
Executive Double Room - Photo 3
Executive Double Room - Photo 4
Executive Double Room - Photo 5
1/5

Executive Double Room

1 Queen BedOverlooking the harborEntertainment - 52-inch TV with satellite channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a hydromassage showerheadPractical - Laptop-compatible safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 3
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Executive Double Room

Non-refundable
Room Only
20% OFF$423.9

$339.12

Includes taxes & fees
Junior Suite - Photo 1
Junior Suite - Photo 2
Junior Suite - Photo 3
Junior Suite - Photo 4
1/4

Junior Suite

1 Queen BedOverlooking the cityLayout - Bedroom and sitting areaEntertainment - 52-inch TV with satellite channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, jetted bathtub and separate showerPractical - Laptop-compatible safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 3
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

JUNIOR SUITE Suite Prestige

Non-refundable
Room Only
20% OFF$466.29

$373.03

Includes taxes & fees
Standard Double Room - Photo 1
Standard Double Room - Photo 2
Standard Double Room - Photo 3
Standard Double Room - Photo 4
1/4

Standard Double Room

1 Queen Bed291-sq-foot room with city views Entertainment - 52-inch TV with satellite channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerheadPractical - Laptop-compatible safe, free newspaper, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningNeed to Know - No cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

27 m2
Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVTelephoneHair dryer

DOUBLE Classic PMR

Non-refundable
Room Only
20% OFF$317.93

$254.34

Includes taxes & fees
Premium Double Room - Photo 1
Premium Double Room - Photo 2
Premium Double Room - Photo 3
1/3

Premium Double Room

1 Queen Bed323-sq-foot room with city views Entertainment - 52-inch TV with satellite channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerheadPractical - Laptop-compatible safe, free newspaper, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningNeed to Know - No cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

30 m2
Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

DOUBLE Premium Plus

Non-refundable
Room Only
20% OFF$317.93

$254.34

Includes taxes & fees

Guest Reviews

7.8
Very Good5 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

V
Verified traveler
Verified booking
Standard Room
Stayed in Feb 17, 2025

"Excellent hotel with wonderful staff"

8.0

The positives: This is a 5-star hotel and Douala and Cameroon should be proud of this hotel. The building is impressive, the furnishings, the decor and the rooms and the suite we stayed in was absolutely stunning. The reception was worthy of a 5-star hotel. The staff were amazing. The negatives: the windows from the rooms are dirty and do not give a good impression of the hotel. They can be cleaned from the inside so that guests have a good view from the hotel. The carpet in the hallway was stained in some spots. High-end hotels are getting away from carpets altogether for many reasons including health. The swimming pool area had too many people who were not there to use the pool. In fact some outside people came to record selfies for their social media posts. It’s a shame a hotel of this calibre would allow that. Also, access to the pool should not be through the restaurant. I raised all these concerns in person and the staff were very receptive. In fact, Nelly who is a public relations staff was excellent as she took time to hear me and offer some helpful background information. I loved the spirit displayed by the staff of this hotel. The owner and management have succeeded well here. I can only wish them well.

Helpful?
J
Joyce
Verified booking
friends
Standard Room
Stayed in Feb 7, 2025

"Exceptional"

10.0

Amazing stay very comfortable

Helpful?
N
Nicolas
Verified booking
Standard Room
Stayed in Feb 18, 2024

"Big Mirage"

4.0

Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.

Helpful?
K
Kalesiboh
Verified booking
family
Standard Room
Stayed in Dec 31, 2023

"Exceptional"

10.0

The staff are very polite and nice

Helpful?
J
Jeff
Verified booking
partner
Standard Room
Stayed in Nov 22, 2022

"Good"

6.0

Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner

Helpful?