Tru By Hilton Charleston Airport

The guy who worked front desk was so kind. I wish all hotels had people like him. It made our stay so much better. Actually everyone there was so nice. Def will be back and hotel was awesome. Room was great! Thank u

I think our only negative was no closet. But whatever. We still hung stuff on the racks.

My experience at the Tru by Hilton by the airport was nice, expect for one thing. There was this one kitchen lady that worked the last day of my stay 02/08/26. She was very rude, and very unprofessional. She also mixed new coffee with old coffee in the lobby during breakfast hours. Management should definitely look into this employee that's cross contamination. But other than that, my stay was great!

Awesome clean smell all over the hotel. Breakfast was delicious and the bed/ pillows were very soft.

Check in and all was super easy through the app. Having the digital key ready at 11:30 at night made it a breeze.

The only "issue" we had was coming back to our room and they were already in there cleaning when we hadn't checked out. We were there for our daughters competition and had to be up at 6a.m to get ready, eat and be at the event center by 730. Since we got in at 1130pm the night before we didnt bring much. So we put our backpacks in the car and went to the competition. Checkout is at 12 and we were back at 1115 so our daughter could change and shower before we made our 6 hour drive back home. They were already in there cleaning and said "didn't you already checkout? There was nothing in the room" I told them no that we hadnt checkout because we were coming back for her. They did allow us to go back into the room, but I do think this all could have been avoided had they waited until we were actually checkout out of the room.

Great

Location

Clean

Breakfast

Front desk very friendly

Pool was not heated was freezing disappointed