Holiday Inn Express & Suites - Lockport by IHG

Nice, new hotel. Extremely clean lobby, elevators, and rooms. The room (a suite) was spacious, comfy beds, plenty of room for luggage and storage, and was so clean! Quiet at night. The breakfast was nice with different omelets, pancake maker, warm cinnamon rolls, among other offerings. Very friendly staff, with a special shout out to Patty at the front desk! This location is right off 355 and close to restaurants and big box shops. A short ride to other suburban areas. My only "complaint" is that the room was WAY overpriced. 2 night stay was over $600. Again, super happy with the property and our stay, but it was pricier than it should have been.

The benchmark for this chain. Above average breakfast, clean inside and outside around hotel. Can't beat the location, quiet yet many walkable options for food and grocery. Lockport is a safe nice town.

Clean, friendly staff. Great area and location.

Very clean and comfortable bed. Friendly staff.

The way to go from the parking area to the entrance. Had to zig zag across the parking lot. There is an area in front of hotel of weeds and plastic containers. It needs to be landscaped with.a sidewalk put across it to make pathway to main entrance.

It was great

Very friendly. Was in town for a funeral and arrived hours before check in, they accommodated us promptly and efficiently.

Very clean

After multiple bad experiences at Holiday Inn, I had pretty much given up on the chain. But, pleasantly surprised with an enjoyable experience. Staff greeted warmly and friendly. Acknowledged IHG member. Honored room preference! Room was clean and spacious. Pool was clean and water temp was perfect. Gym was clean and all the equipment was in good condition. Breakfast was as usual.

It has a great location!

We got bed bugs! We arrived late in the evening and around 1am my son was complaining of something biting him. He had bites all over his body. I went down to the front desk and was told that we could not change rooms and was given $10.00 in quarters to wash our personal bedding and some expired Benadryl for my son. There was one washing machine. I was appalled that they would not move us to a new room. No one slept that night because we had to just sit on the wood benches and wash clothes. We would have just left if we did not have a wedding to attend and we prepaid for this stay. We were told that they would do a full sweep of the room in the morning. We were under the impression that it would be a priority to get us moved asap. That did not happen! The GM and head of housekeeping came in the next day and we were finally able to completely change rooms. The following day we ended up taking my son to urgent care because his bites were infected and he was miserable. When we asked to be refunded for our stay we were told that because we used Booking.com they could not give us our money back and gave us a voucher for 3 nights in the future. We have stayed at this hotel many times previously and never had an issue.