Holiday Inn Express & Suites Kansas City - Oak Grove I-70 by IHG

We arrived late at this hotel to find zero parking in the small parking lot. I inquired about it at check in, where I was gruffly greeted by the hotel clerk which was dressed like a construction worker. He was smoking outside when we arrived and I assumed him to be a guest until he rushed in ahead of us to the desk. I asked where I could park as there were no spaces available, except one but I would have boxed a big truck and trailer in if I parked there. He shrugged and said don’t park in the plaza next door or they’d tow me. I asked for where else and he said, “you’ll have to just go find a spot.” I asked if I could get a refund if there was no parking spot as I can’t stay there for the night if there’s no room to park. He said, “I don’t know, I’m not a manager.” I found a spot on the street thankfully and Mr. Couldn’t Be Bothered gruffly handed me my room key with muttering some words about breakfast and checkout so fast that I couldn’t understand. The room had hairs everywhere. I plucked about 20 off the two beds. The fold out couch was terrible and just a box of springs with no padding. There were hairs all over the bathroom floor and counter as well. It was disgusting but we were there at midnight and I didn’t assume the guy downstairs would help me with a new room. So we plucked hairs off and slept. It’s a nicer/newer hotel, so it’s a shame they have no ample parking and the cleaning crew doesn’t do a good job. Breakfast staff was nice and attentive.

We sat in the lobby / dinning area playing cards with other guests riding motorcycles. Staff was so accommodating.

Bed slept good, A/C was cold, great location- I can’t say anything bad about it! It worked out pretty good for me.

Mold/mildew in the room, ants all over and dirty sheets

Beautiful and spacious hotel! Love it here! The bed was perfect and linens were so soft! Although we had trouble finding parking when we got back late at night. There were a lot of trucks with trailers taking up multiple spaces. Hopefully there can be a solution to this problem in the future. But that was the only problem we had! I definitely would recommend this hotel to everyone!

Easy to access. Clean and updated. Nice breakfast

I enjoyed my stay. We were upset because the heater in the pool was out our entire stay. It was fixed around 6p but the pool closed at 8. The pool was 1 of the reasons we chose this hotel.

Room was a bit dated, bed was high up. Fire alarm went off at 3:15am, we were exhausted, but it was difficult to get back to sleep after that. Then in the morning, the cleaning staff had their phones on speaker as they noisily we up and down the halls.

The pool was not available for use and 1 of 2 elevators was not working