Walker Suite No73 - Donnini Apartments

Ich habe dieses Appartment nie gesehen, da ich 10 Tage vor Ankunft,darüber informiert wurde,das dieses Appartment leider vergeben ist. Obwohl ich es schon vor 8 Monaten gebucht hatte! Man hat mir das Appartment Walker Suite No54 als Ersatz angeboten, mit gleicher Konfiguration, und Ausstattung. Habe zugestimmt, da in der kurzen Zeit, ja auch fast keine andere Möglichkeit in Frage käme! Als wir in das Appartment 54 gekommen sind, hat uns fast der Schlag getroffen! Gefühlte 28°-30°,und es stank nach Zigaretten! Das Appartment war in einem schauderbaren Zustand, schmutzig,versifft,absolut unakzeptabel! Nach dem ich ein paar Anrufe versucht hatte, aber nicht erfolgreich war, schickte ich Fotos von dem Appartment, per E-Mail,und sagte auch,das ich in so einer heruntergekommenen Absteige, nicht übernachte! Es wurde uns ein Ersatz Appartement angeboten, allerdings ein paar Meilen weiter, in Prestwick. Das war dann zum Glück um100% besser! Sauber, die Sanitäreinrichtungen waren sehr hygenisch, insgesamt so wie ein Appartmen sein soll! Noch dazu verkehrstechnisch weit aus besser gelegen. Die Infrastruktur ist auch um 100% besser gewesen. Kilmarnock ist wenn man es genau betrachtet, nicht einmal annähernd so schön, wie Prestwick! Hatte Kilmarnock nur gebucht, um möglichst nahe am Flughafen zu sein, zwecks frühen Abflug!

i needs a deep clean, and a load of maintenance, the shower needs a lot of work

Real good comms , nice spot close to town

The location was great as close to the train station and there was ample parking. Communication from company was great

The property was very tired. There were broken and unloved bits all over, too many to mention. The kitchen blind was filthy and all the crockery was dirty in cupboards. The apartment could do with being maintained. The handle on the main door was almost falling off and a botched job with screws had been attempted. A man turned up at the door during our stay and knocked on it continuously and we didn’t answer as were in showers. He then buzzed and said he was there to read the meter and we explained we were on holiday to come back an alternative date. He then proceeded to come back and knock hard on the door for 5mins and when we answered he was rude and said he was inspecting the property, we said no we were on holiday and he said get ready and I have keys to come in when you leave. This made us worried as all our stuff was in the apartment and he had keys to just walk on whenever, Donnini sorted this for us and apologised insisting they knew nothing about it and wouldn’t arrange for a time when guests were staying. oddly I seen a text and voicemail after this asking me to context them as an inspection was organised and would o be there to let them in or if not they had keys. Seems strange they lied about knowing about the appointment but what is astounding is why would this be arranged when someone has paid to stay in an apartment on holiday. We were not there to facilitate an inspection and felt we couldn’t relax after this. It was arranged between 2-4.30 and the man turned up at 1pm. Also, this is not up to guests to be available for an inspection and was poor on all counts made worse by the lying about knowing nothing about it. This really spoiled our time and I wouldn’t stay here again for a few reasons Key are given to people who can just access the property when they like. It didn’t feel very secure after learning this. The apartment was tired with lots of maintenance required. It was very unloved and unkempt. It wasn’t immaculately clean.

Requested single bed’s instead of 2 doubles, despite agreeing to this request, single beds were not provided.

It felt like home, reasonable size beds, very good decorations and very organised.

Nothing