Ramada Encore by Wyndham Monterrey Apodaca Zona Aeropuerto

Very clean and safe!

Nice place!!

Little hard to get around

Conveniently located and brand new facility.

Good

Upon arrival at the Ramada Encore, the receptionist asked for my identification. I handed him my Texas driver's license, but he rejected it, arguing that “on the manager's orders, the identification had to be Mexican.” I explained that I did not have Mexican identification and that my TX license was a valid international ID, which had been accepted at that same hotel on previous visits. Despite my explanations, he remained adamant and even reacted with sarcastic laughter and mockery. When I asked how foreigners were registered, he replied sarcastically that they presented their foreign passports, but I did not have one. When I showed him my U.S. passport, he finally accepted it, albeit reluctantly. The bad experience continued when I entered the room, which was 165°F. I had to turn on the mini split and wait four hours outside for the temperature to drop to 78°F, which was barely tolerable. The next day, I had to call the administration early to request soap and hot water, as they apparently turn off the hot water valve. The cleaning lady arrived at 8:30 a.m. to clean the room, which forced us to leave for an hour. However, in the corners under the sinks, I found piles of white powder, apparently cockroach poison. This routine was repeated during the two days of my stay. I don't understand how, having made my reservation a month in advance, they didn't check the room to be sure everything was in order.

Comfy bed and pillows

Todo estuvo bien los trabajadores muy amables nomas que ya le falta una buena limpieza al hotel no se sentía al 100 limpio por la razón que el pasillo estaba lleno de basura como si no avían aspirado las cobijas si estaban limpias pero las habitación estaba un poco sucio por los baños y en ciertos rincones. Que entiendo que los de limpieza están presionados de limpiar tantos cuartos. No los culpo a ellos si no la administración que no contrata más empleados.

Bien, limpio y el desayuno con opciones buenas de variedad

Ofrecen servicio de traslado del aeropuerto al hotel y viceversa y no pude obtener el servicio debido a que no habia diappnible en el.horario que llegue a las 6pm y no me pudieron tampoco llevar al dia siguiente porque no tenian personal en eate horario. Del resto todo perfecto, el desayuno que ofrecen es excelente la variedad y sabor