Holiday Inn Express & Suites Columbia Downtown The Vista by IHG

everything was great except for the water pressure. I will not stay at this property again simply because the water pressure was the terrible.

Bed was comfortable. Water pressure for the shower wasn’t great.

The receptionist particularly Mr. Charles was really pleasant and caring.

The rate for parking changed several times. First free, 1 week after booking $14 and day we arrived, 10 minutes before check in, $17. I also called to get a roll away bed and was told they could do it. Upon arrival, I was told they don’t have roll away beds. Manager was helpful and found a room with two beds.

I enjoyed the breakfast and the hotel was quite and clean not to far from where the service was being held at if I had to do it again yes I would chose your hotel just without the parking pay.

Like i said it was nice I just couldn't understand why we had to pay to park on your property when you could just give your guess a pass to put in their vehicle other then that it was nice oh and I was there to lay my sone to rest along with some more of my family.

The staff was very nice and helpful. The room was not ready at 3:00, I had to wait until 3:30. Parking was very tough but the front desk help make a spot.

Friendly staff, very well maintained property, hot breakfast was pretty good.

Everything that could go wrong did. Arrived at hotel at 4 pm check in was. @ 3, room was not ready until after 5pm. We were not the only guests impacted. Upon return there was no handicapped parking which is a requirement for us. Breakfast was a disaster no food ready, no coffee cups. Took multiple trips to finally get fresh food at 930, started trying to get breakfast at 830 Shower created flood in bathroom requested at 11 to get a freshen up was told it would be a few hours. Upon return of activities at 4 pm nothing had been done. Contacted front desk they said they would let housekerping know WHEN they became available! At 6pm we requested fresh towels since we knew nothing else would get done. Parking that night same fiasco except overflow parking we were aware of, problem with card key had to come back to hotel to get it coded, still didn't work. Breakfast next day was a bit improved, still had to wait for fresh otems. Check out was best part of the experience. I explained all the issues and Sabrina was compassionate and said she would discuss with her manager. Not a repeat, maybe call before you plan on arriving to make sure your room is ready especially if with small children or elderly.

The place overall was great. Clean and everyone was nice. Close to great restaurants.

Many nice restaurants within two blocks. Convenient location near Convention Center. Easy parking. Good breakfast.