Hewitt Resort Naha

体調不良でもう一泊したく急遽の出来事にも迅速にご対応いただけた。また、ホテルが大変綺麗でまた行きたいです！

なし。

Położenie

Brak sejfu

Emplacement

Le service manque clairement d’hospitalité. Malgré les créneaux de réservation pour le petit-déjeuner, il y a énormément de monde et il faut faire la queue. Nous avons également découvert seulement sur place que l’accès à la piscine était payant, ce qui n’était pas clairement indiqué. Autre point, place de parking indisponible à l’hôtel, nous avons dû nous garer à l’extérieur dans un parking payant. Dans l’ensemble, l’expérience ne correspond pas du tout au standing attendu d’un 5 étoiles.

The breakfast was overall good, the beds were comfortable, and the location of the accommodation was also very good.

For a 5-star hotel, we were quite disappointed with the overall level of service. We visit Japan quite often and have stayed in many different hotels, so we do have experience to compare. We are definitely not demanding guests. On the contrary, we always try to keep the room tidy and clean because we respect the work of the housekeeping staff and want to make their job as easy as possible. We care about cleanliness everywhere just as we do at home. During our stays in Osaka and Tokyo, even 4-star hotels managed housekeeping much better than here — towels were changed daily, beds were neatly made, and missing amenities were always refilled without any issues. Here, the room was cleaned properly and towels were replaced only on the first day after our arrival. After that, the housekeeping service became very inconsistent. Sometimes even the trash bins were not emptied, despite us placing all rubbish properly inside them. Used toothbrushes were thrown away, but no new ones were provided. At breakfast, if you arrived after 7:30, almost everything was already empty. In the reception lobby it was very hot and stuffy because the air conditioning did not seem to be working. One more thing surprised us — in Japan it is usually very common for hotels to offer umbrellas for guests to borrow during rainy weather. Here, that option was not available, so we had to buy our own umbrellas. In the end, we left them at the hotel as a small gift for future guests. These are basic standards that should be expected even in a 4-star hotel, let alone a 5-star one, which is why the whole experience felt rather strange and disappointing to us.

Complimentary breakfast

We had to pay for the pool.

L’emplacement

La literie n’est pas très confortable, le petit déjeuner, très limité en terme de choix et froid …