South Lake Chalet

Location was fantastic. Room was small but very clean and well-appointed. Customer service was excellent

The door entry system was a little wonky

Clean & Quite

None

Great property in the perfect location. Stayed with 2 other couples and everyone was very happy with the stay. Once you get there you can walk to almost anything you need so that made it even better. Great updated decor and kitchen was stocked with all the essentials. Only thing that caught us of guard was that two of the three rooms did not have bathrooms so those couples had to walk downstairs when they needed to. Not a huge deal but was a touch inconvenient. Overall I would definitely stay here again. Location alone makes it worth it.

Easy access to the property/unit through clear instructions, EV charging onsite, very comfortable beds, clean property

When we arrived, there was some urgent construction underway to improve the units. While this caused a bit of disruption to our stay, we decided to check out a day early and informed the team. To our surprise, they took the initiative to contact Booking.com on our behalf and arranged a refund for the final night. On top of that, they offered us an additional $50 as a gesture of goodwill. They weren’t obligated to do any of this, and it truly reflects their commitment to excellent service. What could have been a disappointing experience was completely turned around by their responsiveness and care. The hosts were quick to respond to any queries, the location is fantastic, and the rooms are comfortable. At the end of the day, it all comes down to service—and in this regard, they truly excelled.

Advertised as “Brand New” when in fact it has been recently renovated. Inside the room was nice, it was clean and comfortable with good amenities. We found the rain shower sprayed everywhere and told the hotel upon checkout, unless they are aware they cant fix it. There is off street parking and its in easy distance to town centre, overall it was nice just disappointed in the branding of “Brand New”