Premier Hotel Umhlanga

Food was good, place was also clean

Just that the room doesn't have mini-bar fridge

Happy

Non

The staff at the restaurant are very professional and quick to respond. They are diligent, pro-active and provide a courteous service with a smile. The porter went out of his way to assist us with a housekeeping issue. Made apologies for the establishment.

Reception staff is the biggest let down. It was enough to regret the decision to stay at the hotel. She didn't pick up the phone, and did so only on the second attempt, both times that we called to report issues. When the porter reported to her that he could not provide any further assistance with a blocked sink, she enquired from him how she should respond to the feedback being presented to her. In the end we had to get out of bed and be moved to another room, in our pyjamas. With our first report on another matter, she promised that someone would come to the room to assist. No one did.

The breakfast was nice, I enjoyed it. Although there were many guests but it was enough.

The dinner buffet was very poor. There were meals that were finished already when I came. I supposed the kitchen staff underestimated the number of guest coming for dinner.