Hilton Garden Inn Cedar Rapids

Very clean and will return

If I could give a negative number of stars, I would. I am a frequent Hilton guest staying at a variety of locations in the Midwest and never have I encountered such rude and unhelpful staff. I have stayed at this location once before, had planned again for my frequent trips to Iowa because it’s a reasonable location and is clean. Anyhow, had a reservation that I needed to change because my work travel had changed. Called to cancel the same day, and do recognize that this was late notice, the staff member said not a problem. I have done this multiple times before without any issue, part of why I have VALUED being a frequent guest. Proceeded to make a reservation in DesMoines. Arrived today at the CR location to find out I was still being charged. Needless to say, Hilton does not have MUTUAL value for their guests! The GM, Will Cubbage, would not bend. Instead he “met me halfway” and charged me 1.5 times for the night I was staying. Got it. I will be switching all of my travel stays to Marriott. Had I been given all of the information when I called to cancel, I would have driven the extra 3 hours back and forth (begrudgingly) to avoid the extra charge for the stay. Will had the nerve to tell me I didn’t ask the right question…. Well if I were a valued guest, that distinction without a difference would have been a moot point. Congratulations, you have lost a longtime loyal customer. Well done! Looks like the Fairfield Inn in Cedar Rapids will be my new hotel of choice!

Great! Great food! Great breakfast!

Nice clean property!

The only issue we had was the hotel is in desperate need of new mattresses!

Everything was nice

Newer facility with a large lobby area.

Very clean