SpringHill Suites by Marriott Austin North

早餐豐富, 方便.

no

I enjoyed the breakfast, was very pleased that they switched it up every day. The water is the pool was cold; wish it was heated. The gym was fabulous. I also enjoyed being able to do a little work which I was on vacation. I just love the separation from bed to office.

When I arrived, I had to use my credit card to place a 100.00-dollar accidental fee. Apparently, something went wrong, and it did not go through. The phone number they had for me was not correct, so they lock me out my room to force me to go downstair to see why my key card was not working. I was embarrassed this was done in front of my child. If the front desk could not get me via phone, then a note could have been placed on the door. It wasn't my fault that the person who check me in did not collect the accidental fee, but he made me feel like I was trying to get away with something. I have stayed at this hotel for the last 3 years and this had me thinking that this will be my last.

Customer service was great. The room was clean and comfortable to sleep in.

I didn’t like that there was not a microwave or a fridge in the room. Breakfast was great, except there were no pancakes or waffles, that was the only thing missing.

Cleanliness, breakfast

Nothing

The location and hotel aesthetic were nice.

The shower didn't have a lot of pressure, the trundle mattress had hair on it, the wallpaper near the closet was peeled, and a small cockroach was found on my shoe.