TownePlace Suites By Marriott Columbia West/Lexington

The staff went over and above to make sure our stay was the best. Thank you all very much.

There was nothing I didn't like. What a great staff.

Excellent staff, clean and safe!

Very friendly front desk staff, clean and comfortable room with a large closet, kitchenette area and comfortable size bathroom.

We checked into our room around 4 pm and got the room type we requested. We were not in the room long before we noticed that that the room was unfit to be occupied. The hot water in the bathroom sink had been turned off at the connection valve because it leaked badly. The toilet was badly clogged and could not be used. The shower drain was clogged to where water would pile up around your ankles while showering. In addition, the room had no luggage racks or any means to set up luggage, so we had to use the dining table. The icemaker in the fridge was not operable. We advised the staff, but all they said was "sorry." No offer to give us a different room, no offer for compensation, nothing. They did offer us the use of the bathroom down the hall during our stay, which we used, but that was hardly our intent when we paid for the room. Our advice to anyone is to avoid this place, as maintenance is poor and so was the customer service.

Nice having a refrigerator

Friendly staff, like the hotel location, easy access to food places and highway access

We stayed for USC Family Weekend. The hotel staff was very professional and accommodated us when we requested early check in on Saturday. Room was very nice and updated and I appreciated having a full refrigerator. Would definitely stay here again.

Good breakfast but they ran out of napkins and no substitute- we were there early too. Seems some paper towels or the like could’ve been brought out. Otherwise we stay here often when traveling and have no issues.

Staff was excellent

Unique: very quiet. That being said - I used the men's public restroom in the lobby, found that the toilet was literally broken, took this issue to the front desk and was told, "Yes, we know. We're going to put a sign on the door." Yep - that's the leadership. Adios.