Chic Collection by NOHOTEL on PTree RD

My stay at NOHOTEL was amazing.

Overall a great option for families as these are more apartments than actual hotel rooms. Beds were comfortable and otherwise clean. Unfortunately the fact that these are partition apartments in a large space due to the fact that this is a building converted from some other previous industrial or large office space use does give this place a slight warehouse feeling if that matters to anybody.

It was decent. Nice staff

Upon arrival we had trouble getting into both rooms. Also, during the stay had issues getting into other doors the codes they provided just did not work. One of our rooms smelled like smoke…the other room the microwave just keep startin on its own…. I can say the property was very quick to respond to my concerns.

When we booked the hotel parking was included. Then we get there and all of the sudden they’re not responsible for parking and there’s a daily fee. Then their wifi only works in the parking lot not in the apartment. When I contacted the useless concierge Several times she kept saying that she would send someone and never did. Also if you love the smell of weed in the hallway and parking lot I guess this place is for you.

This is the WORST STAY I HAVE EVER EXPERIENCED!!! DO NOT BOOK!!! These people kicked my family & I out at 12am for extra fees that WE PAID!!! The accused us of fraud bc of our skin color! Threatened to call cops on us that NEVER CAME! Had security recording us without our permission!!!! Locked us out of the room with our DOG & all our stuff inside. Told us they weren’t going to let us in to get our things unless we send them pictures of our card!!!!! They are far from professional. Hung up on us multiple times. Left us standing outside with a baby in their underwear even though we PAID ALL FEES THEY ASKED FOR! I don’t wish this on anyone. Stay away from this property. Photos do not match the actual property. These people are VERY dishonest & RUDE.

The hotel and lroperty is in a VERY busy locatkon close to lenox mall it is amazingly secure without too much hastle. Very automated and works propertly. The rooms are like small condos and comfortable and clean for the money youre getting a whole condo for the price of 1 night in a hotel.

Great spot, walking distance to Lennox mall and a local brewery, as well as Target and CVS. Communication was really good and on point. Recommended.

I couldn't find the property from the road, employees that answered the phone just said, "hello" questioning if i dialed the right number. I didnt get the room number, code for room door, gate code, wifi password, untill i asked for it. There was a shuffle board in the room without sand, and no lobby employees to correct any of these issues. The property is still under construction so thats to consider, but Management needs to step up. I feel I paid too much with my stay and was just left with the room. Where do you go for service?

This stay was very convenient for shopping, I booked for that reason alone. They were updating the property as we were visiting. There was a drain issue but they came right away and fixed it. The decorations were beautiful and it was fairly quiet. Security were on the premises regularly. I feel that it would be unfair to rate this place as it’s being revamped, however I would like to stay again to see the finished look.