Alani Bay Villas

Location, apartment itself is great and has everything guests might need

Where do I begin? This place has been the worst experience ever. My check-in was at 4.p.m. and my family and I arrived at 3:55 and immediately noticed many red flags. I opened the refrigerator, and it looked as though it had never been cleaned before. There were black clumps of some type of substance left behind. There was dirt built up throughout the fridge along with hair. The oven was atrocious and looked as though they never cleaned it. There was hair from top to bottom left behind in both beds and the floors. The unit smelled of old mop water it was nauseating. The decor, kitchen, flooring, and counter tops that were displayed on the website are not what you see in person. The entire unit is outdated and needs to be remodeled. Alex, the property manager, is a compulsive liar and a snake. Please be aware! As soon as we noticed the condition of the property, we immediately requested a refund and right away searching for other accommodations. Alex offered to have a cleaner to come by to clean the unit again, however I just wanted to leave because who in their right mind would want to sit there watching someone clean when you've been in the car all day mind you I have small children. We just want to settle down. I declined that offer and discussed with him and a rep from booking.com that I would rather just go elsewhere and get a refund. Now, while on the phone with me, he was fine with my request, but when he got on the phone with a representative, the manipulation began. He would say something different each time in order for me not to receive my money. He made our first night a difficult one to put into nice words. He's a crook! This place has the potential to be a wonderful vacation home. However, due to the lack of honesty all around, I don't see that happening.

The location and the air conditioning was very good.

The quietness of the neighborhood the exterior of the property was neat.

Once again we have had a pleasurable stay at an Alain Bay property. We have stayed numerous times and are always pleased with the location when we are in Ft. Lauderdale to celebrate the holidays with nearby family. We can always count on cleanliness of the unit. Alex is always available should we need anything, but we never do!

Posizione

Il Bagno non era stato pulito accuratamente, e La Luce in una stanza non funzionava ma il Personale della struttura è stato reattivo e molto disponibile.

There was a palmetto bug/roach in the bathroom. When we contacted the staff, they came within an hour to put organic poison down the drain.

Nice place. Washer and dryer in the back was a very nice plus!

Stove was very old. A/C only in the living room (bedroom has a ceiling fan). The back room has a very basic lock. The neighbors played lound music but a call to the host put a very quick stop to it. TV has basic channels, no cable.