Taj Chia Kutir Resort & Spa Darjeeling

Everything

The bar area doesnt allow guests to come with kids making it not so accessible for families

the staff was very courteous... they always greeted you and were ready to help... they were always smiling... and never said no for anything.

the resort is far from the main town of the location (Kurseong) and even further away than Darjeeling. Also the charge for the room were insanely high ... that is where they loose out on the value for money

The location, views and activities are nice

Extremely poor quality service, we faced all of the below: 1. Incomplete IRD order 2. Room not getting cleaned even after requests 3. No accountability

The location was good. Property is well maintained.

For the room cost, I didnt find it value for money. I have experienced better service in the past from other Taj properties. Our room shower fittings had to be repaired. The room was not equipped with water bottles, towels etc. Basics that should be already in place. Again, it was not value for money. The breakfast spread was quite limited. The wardrobe did not have any shelves, just hangers. Where does one keep stuff.

Rooms, restaurants, gardens, services, and cleanliness were up to the standards.

Given the price of the hotel, I did not appreciate the activies like tea garden visit were chargeable. Darjeeling town is extremely polluted and we were looking forward to some fresh air at the hotel terrace. Unfortunatelly they allow workers from their own construction site to burn toxic plastic waste of which the smell reached the room and restaurant area.

Awesome ambience well maintained highly professional staff. Special words of appreciation for Kum Kum in front desk and Mohd Shahid Akhtar Manager House keeping for out of the way exceptional personal care to me and my US citizen son

F&B services definitely poor both for quality of cooking and services. There is no other places to go and eat. One is stuck with like it or not food