TownePlace Suites by Marriott Chicago Waukegan Gurnee

television keeps freezing / stop working and needed to change channels then back to original channel to get it restarted

Perfect sized room that was clean, loved the mini kitchen with kitchenware, and other kitchen and bathroom amenities, the free breakfast was a nice touch, and the facility was closely located near everything we were there for plus other amenities needed, Walmart, eateries, gas, the highway, etc. The staff was also friendly and extremely helpful when our plane was one day late due to mechanical issues and weather. Latavia (Sp?) was professional, sympathetic, kind, and ensured we still had a room regardless of the continued delay and still was able to apply discounts. My family and I greatly appreciated Latavia's understanding, professionalism, and fast action to ensure our trip was not disrupted by attempting to find another place to stay.

The King size bed was great, but a little hard and sloped in the middle a bit.

My wife and I were attending a event at a local theater and needed a room for just one night. The TownPlace by Marriott Chicago Waukegan/Gurnee was perfect! Plenty of free parking in the well lit lot. Great front desk service during check in (Fran). Coffee, fruit and a few other items in the lobby area were available upon our arrival at 3 pm. The hotel is clean, modern and well laid out. The pool was very nice and the whole area was extremely clean. The room was larger than the usual hotel room with a full refrigerator, stove top, kitchen utensils and other such related items. The bathroom and shower area was a clean and neat as the room. The included breakfast was a real treat and very well done for the type of quick hotel breakfast. The hot food was very welcomed. Excellent stay! Will attempt to stay at a TownePlace Suite whenever possible!

We stayed for our son's boot camp graduation and this place was convenient and clean. They really understood the needs of the visiting military families with gift and information packets.

Staff was very helpful

Close to so many stores but not in the hustle and bustle. Very easy to navigate from