Candlewood Suites - Asheville Downtown by IHG

I was especially impressed by the whole staff. Extremely personable and very customer friendly.

I found nothing wrong with my room.

The front desk, staff, cleanliness and the fact that the hot tub and pool were open and working. Also loved the coffee machine.

Nothing.

easy check in and out. room was very clean. the pool and hot tub were nice after a long day. all the staff we encountered were very friendly. there are several places to eat within walking distance. I walked to the supermarket to pick up a few things for breakfast. the hotel and grounds felt safe. the walk at night to the market not so much.

No complaints, just wish they had breakfast

The staff was super nice. Close to food and the grocery store.

Bathroom was dirty with hair all over everything, pool was not warm. Loud rude guest that no one would confront.

Amenities

Pillows

Loved the pool and hottub. Room has a very nice kitchen. Beds were comfortable. Enjoyed the Mountain View though it was partially obstructed by a building. Laundry was free! Great access and parking. Hotel staff was very helpful. Amazing food options nearby. Close to downtown. Even stayed an extra night to enjoy it more!

Beds were a little too close, especially the one closest to the window, you couldn’t get along side it. Lights were all daylight and way too bright on the living side. Could use a rolling desk that could be used to eat at, but rolled under cabinets when you’re not using it. Didn’t like the hard floor to carpet floor transition. Bathroom was not very private with respect to the room layout.

The bed was very comfortable & the room spacious. The silverware, dinnerware and cooking utensils were adequate. The service staff whom I encountered were always pleasant and helpful.

I (74 yrs old) was injured (a hard fall) as I stepped out of the elevator on my floor - the plank flooring directly outside the elevator door had apparently just been mopped and was very wet, and as a result I went flying. No 'caution wet floor' or sign of any kind was evident to alert someone to the hazard. I did report it to the front desk and later, when the floor was already dry, a 'wet floor' sign appeared. Other than an after the fact sign put in place, there was no follow up or concern expressed by management.

Clean, big comfy bed, Sparkling pool & hot jacuzzi, friendly service