Holiday Inn Express & Suites - Asheboro by IHG

The staff were reasonable when we expressed concerns about the cleanliness of the room and issues with the AC, not being operable and the posted amenities being broken and unavailable until further notice. The staff noted they would communicate a full refund to their higher-ups, even though we booked through booking.com. We haven’t received that yet, but that is what was communicated

The air conditioning in common areas and hallways outside of the rooms was completely an operable meaning if you had to wait for an elevator or go up the stairs, it was a sauna. The room was barely more tolerable. The site mentioned an outdoor pool, but this amenity was not available on site. There was a printed out note at the front desk that the filter pump was malfunctioning, and the pool would be unavailable until further notice. When we got to the rooms we noted that the beds one more so than the other were filthy not just the top comforter, but even layers below there were stains on the sheets and debris that was movable.

Nothing

The AC was broken. The hotel was 80 degrees. Its was dirty. We didn’t even have shampoo or conditioner in the bathroom. Holes in the wall, black mold in the bathroom and broken AC. Looked like no one cleaned our room. We walked in the mirrors were dirty. There was dust everywhere and the floor had black footprints all over it. The pool was closed and they didn’t make any accommodations or even tell us prior to that. It was closed then I requested for our room to be turned over because you have to request for it to do it when you’re staying multiple nights and it wasn’t done I asked for towels to be brought up to my room. It was never brought up so on my way out I reminded them and they gave me towels so that I can bring them up to my room. I told them I was heading out and then I said it’ll be at the front desk when you come back to bring up the breakfast was awful. And the room was so dirty and disgusting. The staff was not friendly at all. I will not stay here again quite frankly spending over $200 a night at this place is a joke. Do not stay here unless you want to smell black mold and it be 80° the whole time you’re there when it’s already 100° outside.

Rooms were clean

Lobby and halls were very hot and humid. Pool was closed. Staff was so hot, they weren’t the friendliest.

Clean, large room, quiet location. Close to food (not walk) and shops Short drive to NC zoo

Pool was closed (June) Hit/miss for Hot water in the shower

I’m a nice area. Beds were comfortable staff was excellent room was clean.

Pool was not operational and multiple ice machines were down.

The property was nice and clean.