Cosy Riverside Apartment - Woodsmill Quay Free Parking

Me and my partner spent 3 nights here, looking forward to a nice relaxing stay. But what we got was more stressful than it was worth. One of the major issues was a lack of hot water. The instructions state to turn on the Heat Boost for 2 hours per day. We did this, and this gives you around 10 minutes of hot water (if that) which was barely enough for one of us to have a shower. Even if you set it to boost again, it doesnt heat the water up instantly, so youd have to wait at least 2 hours for the 2nd person to shower, which is impossible when we had days out planned every day. Every day we stayed here, one of us had a mostly warm shower and the other person either had to miss out, or had an ice cold shower. We even messaged the owners of the apartment, who didnt seem to care. All we got was "We've never had any problems in the past!" as if we were to blame, and then afterwards we just got ignored. Frankly, the customer service is terrible. I suggest that the apartment gets checked regularly between guests in future to make sure its in working order. Other issues included: - FireTV with advertised Netflix, Amazon Prime Video, Disney+, etc, just didnt work. - Advertised board games were either missing pieces, or the apartment just didnt have them at all. - Some lights dont work (including above bathroom -espresso machine leaks -

Really great location

Great communication, lovely centrally situated apartment. Great spacious yet homely feel. Everything you could need. loved it.

Very pleased with the property WiFi was very good free parking a bonus central to everything

Very nice safe place very close to local bars restaurants would definitely stay again. Had everything to hand

Luke was very helpful and answered all my question. The location was great - would stay here again while in York

Absolutely fantastic location, had a few question and the owner was so patient and helpful! Would 1000% recommend and will definitely be back, perfect for a couple night away

Excellent communication and excellent property.

Unfortunately we had issues with our stay. We were unable to access the property as we were not given accurate information on location of the keys. I contacted the phone numbers provided and left multiple messages to say we couldn't access the property.(Your email states to call these numbers should we encounter any problems) No one answered or returned our calls. Some time later another resident was able to assist and we eventually accessed the property. This spoilt our day as we didn't know what to do and were potentially going to end up going back home. The property itself was in a good location unfortunately the 'free parking ' was very inconvenient with a lot of hassle (we don't expect whilst trying to enjoy a weekend break) between where we had to park and transport our bags to the apartment. We were not advised that the parking was off site until after we booked and paid for the stay (Easy to see why, given how far away the parking was) Be aware that the parking is only included during check in and out times. We arrived in the morning to spend the day in York and make the most of it so had to pay £20 to park for the day. I still haven't had any response to messages I left which is very poor. The lack of response was the worst of all! And due to that we won't be rebooking in the future.

Everything we needed under one roof. Free parking which, considering the time of year and how busy it was, was ideal. The location was ideal - walking distance to everything!