Tru By Hilton Gaylord, MI

The team accomodated our request for a late check out. I enjoyed being able to arrange this over text message with the front desk.

This place is very modern and clean, and I would certainly recommend staying here. The person checking us in was interesting though. They kept mentioning in disgust that we booked "through a third party" informing us of a surprise $75 pet fee and asking how Vegas is this time of year which apparently is where Expedia's main office is and what our address showed up as in the hotel's system. It was just unnecessary commentary that we could have done without after a long drive. It was close to 11PM by the time we arrived, so throwing another $75 fee on top of the already high priced hotel room felt like we had no other option but to accept. All in all, the hotel was nice and provided exactly what we needed, a safe and clean place to crash before the next leg of our trip... with our dog.

One awesome hotel and that aint a lie its totally Tru

Could have used a stepladder to get into the bed it was so high. Only one place to sit to watch tv in a king room. Very clean and great staff.

Decro! colors and coffee table 24/7

Good experience, plenty of place to eat around the area. Highly recommended

We had a strange experience at this hotel. We got there at about 1:30am and went to check in, and no one was at the front desk. We kept waiting thinking they were working on something, then we started looking around the place to see if we could find someone. Then I started calling a few times, hoping it rang somewhere other than the front desk but apparently not. After about 30 minutes I started getting worried that the person was hurt or sick somewhere. I ended up calling Hilton corporate help and she tried calling them too but I could just hear the front desk phone ringing for 10 minutes. Then she came back on and told me she couldn’t cancel my reservation to stay somewhere else, the hotel would have to do it or I’d lose my money. So after 45 minutes of waiting, I started calling Booking for help when the front desk guy finally came out of some room and said “hopefully you guys haven’t been waiting long”. Maybe he was dealing with a health issue or something but they should probably have phones they can carry around with them. And it was way too expensive for such a tiny room.

Location right off the freeway was nice with lots of food choices right around you. Price was good compared to other options in Gaylord. Young lady who checked us in was excellent. She deserves recognition based on how well she handled things up there.

Rooms were a bit small for a Hilton brand but it's our first time staying at a Tru property. Breakfast had potential in that there was oatmeal offered but it looked days old (very dried out and not edible looking at all). Hard to believe (more shocked) that was put out there in that state.