Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol by IHG

La limpieza de la habitación y el desayuno

Prompt and courteous customer service.

My stay was okay overall. Upon arrival, I was checked in promptly by the front desk staff, who were friendly, welcoming, and had great energy. Unfortunately, the room I was initially assigned was clearly occupied or had not yet been serviced, the beds were undone, towels were on the floor, the lights were on, and it appeared as though someone had just left. I returned to the front desk and explained the situation. One of the staff members quickly apologized and moved me to another room, which I appreciated. However, later that evening while I was out for dinner, I received a call from the hotel asking me to stop by the front desk when I returned. I was informed that there had been a check-in error and that I had been assigned a room belonging to another guest with a similar name. The room I ultimately received was not the king room I had booked, but rather a room with two twin beds. While that wasn't a major issue for me, it was the second mistake made in a single evening. The front desk staff handled both situations professionally and provided excellent customer service throughout. However, the multiple check-in errors made what should have been a simple arrival process more of a hassle than expected. Overall, the staff was great, but the mistakes negatively impacted my experience.

All very good food.

No coffee or tea in room or pot for hot water. Dirty carpet and bathroom floor Loud partying next door at 130 am..

Friendly reception & staff; good breakfast; excellent bed & shower!

Nothing to dislike

Quizas veas que no califique con buena punctuacion al hotel, la verdad el personal excelente y la atencion telefonica inigualable pero pues como usuarios comprendemos que ellos siguen un protocolo y la tarjeta que yo tenia era una tarjeta de paso sin datos de usuario y no me resolvieron mi reservatcion ni mi ingresso pagando con dinero asi que me hicieron retirarme con un bebe de dos años a esas horas de la madrugada, que poca empatia de los hoteles que no resuelven la necesidad de los huespedes, ya que traiamos el dinero para pagar pero pues no nos permitieron el ingreso, asi que no puedo calificar su hotel

Las politicas de atencion al usuario

Cleanliness

Location or maybe the park across the street and all the loitering/ homeless.