Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol by IHG

LAS SEÑORITA DE LA COCINA ES UN AMOR DE PERSONA; SUPER ATENTA Y SERVICIAL. TODO SUPER EXCELENTE CON EL DESAYUNO.

Great breakfast options. The staff were all very friendly and kind.

The location is in a sketchy area. We liked the proximity to the baseball park but when we walked out of the hotel there were several homeless people out and reacting differently. Not the safest area if you’re traveling with young ones or by yourself.

La limpieza de la habitación y el desayuno

Prompt and courteous customer service.

My stay was okay overall. Upon arrival, I was checked in promptly by the front desk staff, who were friendly, welcoming, and had great energy. Unfortunately, the room I was initially assigned was clearly occupied or had not yet been serviced, the beds were undone, towels were on the floor, the lights were on, and it appeared as though someone had just left. I returned to the front desk and explained the situation. One of the staff members quickly apologized and moved me to another room, which I appreciated. However, later that evening while I was out for dinner, I received a call from the hotel asking me to stop by the front desk when I returned. I was informed that there had been a check-in error and that I had been assigned a room belonging to another guest with a similar name. The room I ultimately received was not the king room I had booked, but rather a room with two twin beds. While that wasn't a major issue for me, it was the second mistake made in a single evening. The front desk staff handled both situations professionally and provided excellent customer service throughout. However, the multiple check-in errors made what should have been a simple arrival process more of a hassle than expected. Overall, the staff was great, but the mistakes negatively impacted my experience.

All very good food.

No coffee or tea in room or pot for hot water. Dirty carpet and bathroom floor Loud partying next door at 130 am..

Friendly reception & staff; good breakfast; excellent bed & shower!

Nothing to dislike