Secret Garden Miami Beach

Location great Quiet in the midst of Miami Beach Parking available $35 a day

Breakfast ran out of bread and was not really a breakfast Basically coffee and juice Lobby needs a refit

Nothing. Everything was horrible.

Everything such as: guest service, dirty and old towels, the room furniture condition were horrible, misleading description of accommodations and appliances, bathtub clogged, the curtain iron was falling of the wall, terrible breakfast nothing like the description, no private entrance to the beach and the parking is far from the hotel entrance.

We had a confirmed reservation for 3 rooms that was canceled unexpectedly shortly before our trip. Communication regarding the cancellation was disappointing and left our family scrambling to secure alternative accommodations during a very busy period in Miami. Travelers may want to confirm reservations carefully during major events.

I would not recommend staying at Secret Garden Miami Beach. My sister and I stayed in Rooms 201 and 202, and both rooms had serious cleanliness and maintenance issues. The beds and towels had hair on them, the towels also had holes, and the carpets appeared dirty and not properly cleaned. In Room 202, the sink and bathtub would not drain properly, and there was visible black mold in the bathroom, including on the shower curtain. In Room 201, the shower malfunctioned and caused water to pour onto the bathroom floor, creating a mess and safety hazard. To make matters worse, housekeeping left our room door unlocked after servicing the room. When we brought these concerns to staff, no effort was made to move us to another room or properly resolve the situation. We were even told to leave water on the floor and housekeeping would clean it later. The most disappointing part was management’s response afterward. Instead of taking accountability, they minimized the issues and were dismissive and unprofessional in their communication. Overall, this was a very stressful and unpleasant experience, especially for the amount paid. I hope the hotel improves its cleanliness, maintenance, and customer service for future guests.

Walk to beach

Ran down No lights turned on inside the hotel It gave us haunted house vibes

Posizione

Aria condizionata non funzionante

Espaço

Meu quarto não tinha água quente …e o café da manhã é péssimo … nem se pode chamar de café da manhã