Doubletree By Hilton Tucson Downtown Convention Center

Convenient , overall, pretty clean.

Air conditioning so loud we had to turn up TV volume. It woke us at night. There was a small smashed insect on the bathroom wall & some other smudges on an adjacent wall. When reported at checkout, the response was neutral, thanking me & said it sounded like housekeeping was needed. No apologies etc.

We liked the location

The credit card system was not working

Thank you

Exceptional service from Violet. She helped make our drinks, showed us around, and gave great local recommendations. When the Starbucks bar was unstaffed, she jumped in without hesitation. She didn’t have to do any of it, but she made us feel like we were the priority.

Great hotel, run perfectly. My room was always freshly cleaned when I got back from work. Everyone from front desk to bartenders in the restaurant were so friendly and helpful. Special mention for Kafette our server during breakfast— she was so wonderful, appreciated her smiling face every morning.

The hotel is amazing, the staff is incredible and the restaurant has the best buffet and food. Our waitress KAFETTE is the best. We look forward to seeing her every morning. She takes very good care of us as well as the other waiters and waitresses. They are all very friendly and professional. They go above and beyond to make your stay perfect.

Great Location

Front Parking lot a bit small and narrow

Albert was very helpful and professional during check-out and made the process quick and easy. Christina, the restaurant server, was also excellent—friendly, attentive, and provided great service throughout my meal. One area for improvement is guest attentiveness at the front desk; I felt Caleb could benefit from additional training, as a guest needing assistance went unnoticed while he was focused on his phone.