Embassy Suites by Hilton Atlanta Midtown

Location

I was not able to check in til after 11pm, ww waited in the hallway because housekeeping were still cleaning in a hurry, empty shampoo bottle, the bathroom door fell, we had maintenance come in at almost midnight, no sheets in the sofa bed ww waited for it too, front desk lady was very rude saying there was nothing she could do we just had to wait to check in.

Hotel was great. Great location

Since we booked with booking we couldn't get access to the free wifi

Easter break and time to take 7 year old grandson to Atlanta. Hotel was ideal location and offered an indoor pool. Problem was the pool. Water was so cloudy you could not find toy that sunk to bottom. First night swimming, second day itching would not stop. After second day trip to pool we had him take a bath. Itching stopped. Next day he had a gastric issue, but no more itching with repeated bath. Then there was an issue with housekeeping. Upon arrival, everything great. Next day we had no glasses/paper cups, coffee and tea not restocked and bathroom linen not all there. I had to get a stack of cups from the front desk, but enough for the rest of the stay. I stashed the extras for the next day just in case and sure enough nothing replenished and towel count was off. Breakfast buffet seemed to have a problem with keeping coffee restocked, I had to wait with several others while they went to make more coffee. Yes it was busy because of Easter week and lots of families, but this showed lack of planning on the restaurant side. One person I talked to said they would never come back and I have to agree.

Great customer service by staff members.

I love the omelet station and the African American woman who prepared them. I also loved the entire hotel. I usually don't book with Embassy because of other properties that were horrible that I had to stay at for my children's sports events, but this location was amazing. I don't shop at Target anymore, but this location was a perfect location for everything--food, activities, bar, etc and within walking distance. We were in town for college tours and I couldn't have picked a better location!

I didn't like the first bed in our bedroom. I slept in the first bed the first night and woke up with my back hurting. I switched with my kids and slept in the bed closest to the window, and slept much better. Our room was 533 so if they could get rid of that worn-down mattress, that would be great.