SpringHill Suites By Marriott Frederick

Friendly staff and clean rooms.

Breakfast is good. Modern, bright, airy lounge/lobby area. Pool is good for kids. Staff pleasant. All rooms identical.

This is our 7th time staying at Springhill. We know what we’re getting when we arrive. On this trip, however, we found the housekeeping hit and miss. We were told there would be daily tidying and that did not always happen. The stairwells are also not cleaned regularly - a q tip remained on the floor all 5 days of our stay. Many of the pillows need to be replaced as the stuffing begins to break down with age. This is the second time we’ve had to ask for ours to be replaced - which the front desk was very agreeable to.

I didn’t get a chance to try the breakfast. I liked how functional the room was. The location was great being next to a gas station and just minutes away from commercial areas.

The refrigerator did not keep cool well. I had to reset it every 2 hours.

The staff was friendly, and the hotel was easy to reach by car.

The bed was not very comfortable, as the mattress was sagging and no longer provided enough support. The breakfast was very poor because everything was either already gone or broken. There was no orange juice, and the waffle maker couldn’t be used. There were barely any bagels or bread left, even though it was only 8 a.m.

The breakfast offered healthy choices. The pool was warm and perfect for my workout. The staff was very welcoming upon arrival. The location was ideal for my conference held at the nearby Community College.

I have no suggestions for improvement. All of my expectations were met. In some areas, my expectations were exceeded. I would recommend this hotel.